Twana L. Wynn-Hicks
Cincinnati
Summary
To provide Perfect Service to people directly or indirectly. To work in a team environment that helps to drive each other’s ability to work toward the same purpose.
Overview
28
28
years of professional experience
Work History
Billing Specialist
Humana Insurance
04.2011 - Current
- Bill insurance claims for patients to Patient Assistance Programs for reimbursement. Bill major medical claims to insurance for payment. Audit and reconcile payments, resolve any discrepancies found during the reconciliation process, monitor accounts receivable to ensure accurate and timely payments.
Collections Specialist
Humana Insurance
06.2009 - 04.2011
- Call patients and take inbound calls for patients receiving Specialty medication from Humana RightSource Specialty Pharmacy. Process payments, resolve member/patients concerns and provide guidance on transactions and inquiries regarding Specialty billing. Follow up on accounts, identify and resolve billing issues. I process credit card reversals, refunds and declines.
Patient Accounting Specialist
Health Alliance
07.2006 - 06.2009
- Responsible for making outbound calls and receiving inbound calls from patients with outstanding hospital bills. Give assistance to those with financial difficulties the ability to apply for financial assistance, set up payment arrangements and settle accounts.
Recovery Specialist
FACS Group
09.2001 - 07.2006
- Receive inbound calls and make outbound calls to customers that are delinquent on accounts. Set up payment arrangements, help make settlements, and or take payments over the phone to payoff accounts.
Mortgage Loan Specialist
Fifth Third Bank
09.1998 - 09.1999
- Responsible for answering calls for mortgage loan customers. Assist customers with escrow accounts as well as billing information. Also input information on disputes for the research department.
Customer Service Representative
Star Bank
06.1997 - 09.1998
- Responsible for taking incoming calls for credit card customers. Helped customers with billing, interest rate decreases, and increased credit limits.
Education
Clermont College University of Cincinnati
Batavia, Ohio01.1996
Diploma - undefined
Woodward High School
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Timeline
Billing Specialist
Humana Insurance
04.2011 - Current
Collections Specialist
Humana Insurance
06.2009 - 04.2011
Patient Accounting Specialist
Health Alliance
07.2006 - 06.2009
Recovery Specialist
FACS Group
09.2001 - 07.2006
Mortgage Loan Specialist
Fifth Third Bank
09.1998 - 09.1999
Customer Service Representative
Star Bank
06.1997 - 09.1998
Diploma - undefined
Woodward High School
Clermont College University of Cincinnati
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