Twanda Haugabook
Bristol,CT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Underwriting Assistant, Commercial Lines
Chubb Group of Insurance Companies
Weatogue, CT
03.2022 - 10.2023
- Effectively managed relationships with brokers, agents, underwriters to retain cyber security coverage business with Chubb Insurance.
- Managed daily renewal submissions using Microsoft Excel.
- Daily tasks encompassed cyber renewal account rating, quoting, binding.
- Ensured prompt delivery of follow-up emails to brokers, agents regarding multi-factor authentication (MFA) confirmation on renewal account updates.
- Utilized strong skills in communicating, preparing, converting, negotiating, collaborating.
- Worked closely with underwriting team in reviewing determining acceptance or denial of renewal accounts.
- Addressed brokers agents inquiries regarding insurance policies coverage.
- Demonstrates multitasking prioritizing skills on daily basis.
- Established maintained positive rapport with colleagues and superiors.
Underwriting Assistant, Commercial Lines
Liberty Mutual
Weatogue, CT
04.2019 - 12.2021
- Managed Excess, General Liability Casualty submission mailboxes.
- Provided submission clearance support for all aspects of submission clearance, utilizing Underwriting Platform (UWP), MFX.
- Ensured prompt resolution of inquiries from brokers, agents, other third-party business partners in order to adhere to two-hour turnaround time requirement.
- Provided QA for quality audit process in both field and offshore operations.
- Monitored escalated QA issues to CSO Supervisor by recording results in Microsoft Access.
- Stored completed documents in SharePoint
- Documented daily tasks finished projects in comprehensive Microsoft Access log book.
- Provided prompt efficient follow-ups and resolutions to queries from Underwriters and Genpact.
Medical Debt Collector
Medconn Collection Agency
Rocky Hill, CT
10.2008 - 02.2018
- Effectively handled large number of calls (100-200) on daily basis, both outbound and inbound, using dialer system.
- Billed Medicare, Medicaid, private Insurance.
- Obtained requested itemized bills, medical records for debtors.
- Spearheaded investigation of reports concerning late or uncovered payments, analyzing circumstances, implementing suitable collection measures.
- Utilized skip tracing methods various techniques to locate debtors
- Created documents communications using Microsoft Word other software tools.
- Processed payments, arranged payment agreements, settled debts (SIF) for debtor accounts.
- Provided support to new, current clients for resolving diverse debt collection payment issues.
- Engaged with customers to discuss outstanding issues ensure timely updates of their account payment status.
- Exhibited professionalism in addressing customer concerns diffusing conflicts.
- Processed claims forwarded information to Medicare, Medicaid, private insurance companies.
Skills
- Multitasking and prioritization
- Managing risk
- Detail oriented
- Relationship Building
- Data Entry
- Team building
- Friendly, Positive Attitude
- Time Management
Education
High School Diploma -
St. Thomas Aquinas High School
New Britain, CT 09.1991 - 06.1995
Timeline
Underwriting Assistant, Commercial Lines
Chubb Group of Insurance Companies
03.2022 - 10.2023
Underwriting Assistant, Commercial Lines
Liberty Mutual
04.2019 - 12.2021
Medical Debt Collector
Medconn Collection Agency
10.2008 - 02.2018
High School Diploma -
St. Thomas Aquinas High School
09.1991 - 06.1995