Twanecqua Holbert
Arlington,TX
Summary
Experienced and reliable customer service representative with extensive experience providing assistance in a busy high volume call center. My skills include excellent communication, problem-solving, and a commitment to maintain customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ambulatory Access Representative
UT Southwestern Medical Center
01.2023 - Current
- Schedule appointments and procedures for multiple providers in five departments
- Input and verified patient insurance
- Resolved patient complaints and escalated issues to appropriate department when necessary
- Participated in ongoing training sessions and team meetings to stay updated on company policies, and customer service best practices
CNA - Certified Nursing Assistant
ShiftKey
06.2020 - Current
- Provided high-quality patient care as a per- diem CNA in acute care, rehabilitation, home-health and nursing home setting
- Monitored patient physical and behavioral changes
- Daily charting in Epic system
- Ensure patient living environment was neat, and clean daily
- Communicated with patient, family members, and providers regarding patient needs
Home Health Aide
OVERTURE HOME CARE
09.2019 - 10.2020
- Provided medication reminders
- Provided meal preparation
- Assisted with cleaning home
- Assisted patient with daily activities
Mobile Phlebotomist
Carter Bloodcare
09.2018 - 04.2019
- Assisted with setup and break down of blood drive
- Assisted donors with questionnaires
- Completed blood draw from donors
Certified Medication Aide
Lakeworth Nursing
12.2015 - 03.2018
- Assisted nurses with daily medication pass
- Assisted with vital signs
- Assisted CNA with providing care for patients daily
CNA
Kindred Transitional Care
10.2012 - 07.2014
- Assisting patients with daily living activities such as shower/bath, feeding, dressing, washing clothing, cleaning, ambulating, exercise, etc
- Also working along side nurses assisting with procedures such as inserting catheters, dressing wounds, passing meds, breathing treat treatments, collecting specimens, etc.
CNA - Certified Nursing Assistant
Westchester Plaza Assisted Living
01.2009 - 01.2012
- Assisting patients with daily ADL'S
Education
High school diploma - Nursing
Tarrant county colloge
Fort Worth, TX12.2017
Certified Medication Aide -
Teamworks
Grand Prairie, TX12.2016
CNA -
Springpack healthcare institute
Arlington, TX12.2010
Phlebotomy -
GML Healthcare
Fort Worth, TX12.2013
Skills
- Customer Service (10 years)
- Communication
- Problem- solving
- Active listening
- Patience
- Teamwork
- Adaptability
- Critical Care Experience
- Computer skills
- Medical office experience
- Hospital experience
Certification
- CNA
- CPR
- Phlebotomist
- CMA
Certification Dates
12/01/15, 12/01/17
Timeline
Ambulatory Access Representative
UT Southwestern Medical Center
01.2023 - Current
CNA - Certified Nursing Assistant
ShiftKey
06.2020 - Current
Home Health Aide
OVERTURE HOME CARE
09.2019 - 10.2020
Mobile Phlebotomist
Carter Bloodcare
09.2018 - 04.2019
Certified Medication Aide
Lakeworth Nursing
12.2015 - 03.2018
CNA
Kindred Transitional Care
10.2012 - 07.2014
CNA - Certified Nursing Assistant
Westchester Plaza Assisted Living
01.2009 - 01.2012
High school diploma - Nursing
Tarrant county colloge
Certified Medication Aide -
Teamworks
CNA -
Springpack healthcare institute
Phlebotomy -
GML Healthcare
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