Twaniel Trowser
Northlake
Summary
Dynamic and results-driven professional with extensive experience in culinary and management roles, including at Outback Steakhouse. Proven ability in customer service and team leadership, enhancing operational efficiency and client satisfaction. Skilled in food handling and problem-solving, consistently achieving high-quality standards and fostering a collaborative work environment. My goal is to obtain a position where I can apply my experience in food service, customer service, food handling, and management. I am also seeking a role that allows for growth, while utilizing my experience to contribute to the company’s success.
Overview
18
18
years of professional experience
Work History
Cook
Outback Steakhouse
Denton, TX
07.2025 - Current
- Prepare and cooked menu items to ensure high-quality standards and customer satisfaction.
- Collaborate with kitchen staff to streamline food preparation processes and enhance service efficiency.
- Maintain cleanliness and organization of kitchen equipment and workstations to meet health regulations.
- Assist in training new team members on cooking techniques and safety protocols, fostering a cooperative environment.
- Prepares and monitors inventory of ingredients and supplies needed for the line. Knowledgeable with various cooking techniques and equipment.
Call Center Sales Representative
Zintex Remodeling Group
Lewisville, TX
02.2020 - 12.2021
- Achieved sales targets through effective communication and product knowledge.
- Scheduled meetings between prospective clients and salesmen for bathroom remodels. Identified potential customers and contacted them through warm calls and emails.
Supported sales operations by connecting leads to our sales team. Gave a detailed explanation of what the products were, and the services offered by the company to gain potential clients’ interest. Maintained a detailed log of all calls, including those that were
not answered. - Developed tailored solutions to meet customer needs and preferences.
Program Manager II
Cenikor Foundation
Baton Rouge, LA
01.2018 - 01.2020
- Managed project timelines and resource allocations to ensure on-time completion of key initiatives.
- Managed and coordinated the daily operations of rehabilitation services. Worked collaboratively with a team of rehabilitation professionals, to include therapists, nurses, and doctors. Assessed the needs of clients and created treatment plans. Monitored the progress of clients and made necessary adjustments to their treatment plan. Ensured that the treatment center was in compliance with regulations and standards. Trained and supervised staff in the treatment center. Communicated with clients, their families, and other healthcare providers about the goals and progress of the clients treatment. Managed and supervised staff, including
hiring, training, and performance evaluations. - Analyzed program outcomes to identify areas for improvement, driving continuous enhancement efforts.
Preparation Cook
Rodeo Goat
Ft. Worth, TX
03.2015 - 03.2017
- Prepared ingredients for menu items, ensuring freshness and quality standards.
- Operated kitchen equipment efficiently to maintain a smooth workflow.
- Assisted in inventory management, minimizing waste through careful monitoring.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Set up the station according to the restaurant’s guidelines. Prepared all food items as directed in a sanitary and timely manner. Followed recipes, portion controls and presentation as set by the restaurant. Restocked all items as needed throughout shifts. Cleaned and maintained stations in practicing good safety, sanitation and organizational skills. Had understanding and knowledge to properly use and maintain all equipment in the station. Assisted with the cleaning, sanitation, and organization of kitchen, walk- in coolers, and all storage areas.
Shift Manager
McDonald's Restaurant
Forney, TX
01.2008 - 01.2011
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service delivery.
- Implemented efficient scheduling practices to optimize labor costs and coverage.
- Monitored inventory levels, facilitating timely restocking of essential supplies.
- Delegated tasks to restaurant staff and supervised their performance. Maintained a fully stocked inventory and ordered food supplies, as needed. Arranged to have shifts covered e.g. when employees took time off. Helped staff resolve the job challenges. Tracked daily costs and revenues, balanced the cash register at the end of the shift. Helped coordinate with suppliers as the food product was delivered. Ensured client satisfaction and gracefully handled complaints. Opened or closed the store when I was responsible for the first or last shift. Informed the next shift manager about tasks pended. Reported maintenance and training
needs.
Education
No Degree - Sports Medicine Kinesiology
Pratt Community College
Pratt, KSNo Degree - Psychology of Addiction Studies
Argosy University
Orange, CANo Degree - Psychology of Addiction Studies
Southern New Hampshire University
Hooksett, NHCertificate - Texas Food Handlers Certificate FH-822367
Learn To Serve
Denton07-2025
High School Diploma -
Junction City High School
Junction City, KS05-2001
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Communication
- Teamwork
- Attention to detail
- Work ethic
- Interpersonal skills
- Management and leadership skills
- Computer skills and literacy
- Problem solving
- Critical Thinking
Timeline
Cook
Outback Steakhouse
07.2025 - Current
Call Center Sales Representative
Zintex Remodeling Group
02.2020 - 12.2021
Program Manager II
Cenikor Foundation
01.2018 - 01.2020
Preparation Cook
Rodeo Goat
03.2015 - 03.2017
Shift Manager
McDonald's Restaurant
01.2008 - 01.2011
No Degree - Sports Medicine Kinesiology
Pratt Community College
No Degree - Psychology of Addiction Studies
Argosy University
No Degree - Psychology of Addiction Studies
Southern New Hampshire University
Certificate - Texas Food Handlers Certificate FH-822367
Learn To Serve
High School Diploma -
Junction City High School