Twanna Herron
Atlanta,GA
Summary
To obtain a position in which I can gain knowledge, utilize my education, and further my goals.
A versatile, highly skilled individual with over ten years of combined experience in customer service in a call center environment, cash accountability, supervising, prescription claims processing, presale/post sale foreclosure, and evictions. Excellent multi-tasking and interpersonal skills with major strengths in organization and detail. A business savvy professional and team player with a proven track record of promotions and expanded responsibilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Paralegal
The Arnold Law Firm
06.2023 - 02.2024
- Company Overview: Criminal law and Personal Injury Paralegal
- Interview with clients about case details involving incident
- Interact with adjusters in regards to case
- Facilitate car rentals and repair of vehicle with adjuster
- Monitor treatment of all clients in comparison with the policy limits
- Gather the necessary paperwork from clients to make decisions involving case
- Negotiation of settlements and bill reductions
- Pay provider bills and liens
- Assist Attorneys with the litigation process
- File pleadings
- Draft Letters of Representations to go to insurance adjusters
- Preparation of settlement statements
- Ability to handle a large volume of emails under pressure
- Office management
- Payroll
- Interview clients about criminal case
- Prepare pleadings for criminal case and file them in the appropriate venue
- Interact with court personnel regarding the case
- Calendar management
- Facilitate up to 6 to7 settlements a week and closing out the case
- Criminal law and Personal Injury Paralegal
Pre-Closer/Paralegal
Shafritz and Dean, LLC, Attorneys at Law
04.2021 - 03.2022
- Title Review
- Title Clearance
- Schedule Closings
- Review Contracts
- Preparation and submission of Preliminary HUD-1
- Title Commitment Preparation
- Closing Protection Letter Preparation and other insurance documents
- Review purchase and sale agreements/contract
- Enter information from the contract into the database
- Reach out to parties in the event a discrepancy is found in the contract
Legal Assistant
Phelan Hallinan & Jones, LLC
05.2013 - 10.2020
- Title Review and Curative
- Review and research of complex title issues
- Preparation of various title curative documents
- Submission of indemnity requests to underwriter's for various title matters
- Pursuit of various curative documents from closing attorneys to assist in title curative
- Title claims
- Preparation and submission of claim letters to a variety of title companies
- Monitor claims with claims counsel and retained counsel
- Litigation
- Gathering of documents to prepare file for Litigation
- Liaison between Litigation and client as to the progression of the Legal Action
- Draft and file Complaints in regards to various title issues
Title Paralegal
Pendergast & Associates P.C.
03.2010 - 05.2013
- Title Curative for Foreclosure and REO
- Preparation of various title curative documents
- Pursue title curative documents from a variety mortgage companies
- Submission of indemnity requests to underwriter's for various title matters
- Review and research of complex title issues
- Review assignment chain
- Responsible for accuracy on all assignments
- Point of contact for all assignment questions
- Quality Control for all Assignments
- Title claims
- Preparation and submission of claim letters
- Monitor claims with claims counsel and retained counsel
- Litigation
- Monitor spreadsheet for accounting, personnel injury, and criminal cases
Foreclosure/Eviction Paralegal
Johnson and Freedman, LLC and McCalla Raymer, LLC/ Prommis Solutions, LLC
08.2004 - 10.2009
- Foreclosure Presale/Postsale
- Point of contact for various mortgage lenders regarding the foreclosure and eviction process
- Title clearance
- Order and review title reports to insure clear and marketable title
- Prepare VA/FHA title policies
- Prepare Dispossessory Warrants and Writs of Possession
- Schedule lockouts
- Daily interaction with brokers and/or agents regarding cash for keys and marketing of the property post eviction
Pharmacy Service Specialist
ACS State Healthcare
04.2002 - 10.2004
- Assisted pharmacies with submitting prescription claims online that reject for various Medicaid, commercial, workman's comp, and senior plans
- Approve and set up authorizations for a variety of medication for various plans
- Add, update, and verify eligibility
- Assigned as point of contact in supervisor's absence
Customer Service Specialist
Sprint Inc/Sprint PCS
08.2000 - 04.2002
- Acquired extensive knowledge in Long Distance plans and promotions
- Lead team in monthly sales creating millions of dollars in revenue
- Answered billing inquiries, opened new accounts for first time customers
- Entered trouble tickets to maintain and restore service
- Trouble shot service and equipment issues
- Selected as mentor for new-hire employees and covered floor support in supervisor's absence
Customer Service Specialist
Kelly Services/Sprint
11.1999 - 08.2000
- Acquired extensive knowledge in Long Distance plans and promotions
- Lead team in monthly sales creating millions of dollars in revenue
- Answered billing inquiries, opened new accounts for first time customers
- Entered trouble tickets to maintain and restore service
- Trouble shot service and equipment issues
- Selected as mentor for new-hire employees and covered floor support in supervisor's absence
Supervisor
Rated 'K' for Kids Only
09.1998 - 05.1999
- Supervised a staff of teachers and daily operations of the childcare center
- Maintained accounting records for the center including tuition for students
- Uphold cash accountability
Education
Associate Degree - Legal Administrative Assisting
Gwinnett College
Lilburn, GeorgiaSkills
- Microsoft Office Suite
- Computer Accounting (QuickBooks)
- Legal Transcription
- Qualia Connect
- Knowledge of Lenstar
- LPS Desktop
- Vendorscape
- Casetrax
- Worldox
- FMS
- Perfect Practice
- CaseAware
- Type 70 WPM
- Clio Grow
- Law Pay
- Buycrash
Certification
Georgia Notary Public
Timeline
Paralegal
The Arnold Law Firm
06.2023 - 02.2024
Pre-Closer/Paralegal
Shafritz and Dean, LLC, Attorneys at Law
04.2021 - 03.2022
Legal Assistant
Phelan Hallinan & Jones, LLC
05.2013 - 10.2020
Title Paralegal
Pendergast & Associates P.C.
03.2010 - 05.2013
Foreclosure/Eviction Paralegal
Johnson and Freedman, LLC and McCalla Raymer, LLC/ Prommis Solutions, LLC
08.2004 - 10.2009
Pharmacy Service Specialist
ACS State Healthcare
04.2002 - 10.2004
Customer Service Specialist
Sprint Inc/Sprint PCS
08.2000 - 04.2002
Customer Service Specialist
Kelly Services/Sprint
11.1999 - 08.2000
Supervisor
Rated 'K' for Kids Only
09.1998 - 05.1999
Associate Degree - Legal Administrative Assisting
Gwinnett College
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