Twanna Igou
Florissant,MO
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
19
19
years of professional experience
Work History
Service Specialist
IST Management Services
St. Louis, MO
07.2014 - Current
- Managed customer interactions and delivered prompt responses to elevate satisfaction levels.
- Engaged with team members to align on project objectives and consistently meet established deadlines.
- Managed daily activities to uphold quality standards and streamline workflows.
- Oversaw safe operation of machinery and equipment, prioritizing adherence to established safety standards.
- Utilized strong interpersonal skills to approach and engage customers in productive dialogue.
- Supported customers in accurately filling out necessary documentation for international shipping and special mailing services.
- Executed tracking of parcels and recorded progress using portable electronic scanner to streamline logistics operations.
- Executed systematic sorting and placement of mail to ensure streamlined access and retrieval in compliance with established protocols.
- Facilitated visitor interactions to clarify intentions and provide appropriate assistance.
- Implemented systematic organization and cleanliness protocols in reception area to enhance overall professionalism.
Phone Operator/Fitting Room Attendant
Target
St Louis, MO
09.2007 - 07.2014
- Facilitated high-volume incoming call handling, maintaining a standard of promptness and courtesy in customer interactions.
- Managed customer interactions by effectively handling product inquiries, monitoring order status, and resolving issues promptly.
- Facilitated efficient call handling by utilizing multi-line phone systems for optimal distribution.
- Streamlined fitting room processes, prioritizing customer comfort and satisfaction throughout the shopping experience.
- Evaluated customer preferences and provided tailored styling advice to improve garment selection and shopping enjoyment.
- Oversaw fitting room inventory organization, ensuring cleanliness and orderliness for efficient operational flow.
- Developed and implemented training programs for new employees focused on fitting room protocols and best practices in customer service.
- Managed customer interactions by promptly addressing inquiries and concerns, strengthening shopper loyalty.
- Tracked and evaluated fitting room usage, offering insights for strategic staffing during high-traffic periods.
- Facilitated customer communication by providing detailed information on store policies and product availability.
- Conducted thorough cleaning and maintenance of fitting rooms, prioritizing hygiene and organization.
- Sorted and arranged returned items at fitting room desk to facilitate efficient customer service and inventory management.
- Monitored fitting room access and enforced item limits to reduce theft and protect inventory.
- Engaged customers with friendly smiles and supportive conversation upon entering the fitting room.
- Guided customers to desired items or departments by utilizing extensive knowledge of store layout and product inventory.
- Monitored fitting room areas for abandoned clothing, efficiently relocating items to appropriate sales floor displays.
Education
Business Administration
Hickey College
MO03-2014
Skills
- Skilled in using Microsoft Office tools
- Systematic alphanumeric filing
- Skilled in 10-key numeric entry
- Staff development
- Proficient in phone etiquette
- Efficient data entry skills
- Team leadership
- Effective data handling
- Cooperative teamwork
- Document reproduction skills
- Operation of mailing systems
Timeline
Service Specialist
IST Management Services
07.2014 - Current
Phone Operator/Fitting Room Attendant
Target
09.2007 - 07.2014
Business Administration
Hickey College