Crystal Flores
San Diego,CA
Summary
Detailed-oriented and customer-focused professional with over three years of experience in billing operations, customer service and administrative support within SDG&E. Skilled in analyzing accounts and maintaining accurate documentation through electronic ticketing and work management systems. Adept as serving as a liaison between internal departments, contractors & customers to ensure timely project execution. Proven ability to manage scheduling & support emergency operations. Committed to upholding SDG&E's values and safety culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Energy Service Specialist I
San Diego Gas & Electric
10.2021 - Current
- Answers customer billing inquiries and make payment arrangements as needed.
- Process request to start, stop or transfer service.
- Respond to and react to emergency service requests; provide safety advice to customers in emergency situations. May respond to call-outs for storm and significant events, as needed.
- Correspond with other departments within the company to assist customers with concerns outside of my department.
- Consistently meet or exceed performance metrics related to service quality, response time, and customer satisfaction scores.
Account Research Representative
AgileOne/Sempra Energy
09.2020 - 10.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled Turn on Investigations by using Experian & Realquest.
- Contact final billed accounts for payments.
- Assisted with conversion clean up.
- Recall Bad Debts from Debit Next.
- Maintain logs in Excel, Word & Onenote.
Accounting Assistant/Transaction Coordinator
Cornerstone R&R Construction/Faith & Vision Realty
01.2017 - 09.2020
- Overseen all aspects of real estate transactions from initial contract to closing.
- Acted as the primary point of contact and communicator between buyers, sellers, agents, lenders, title companies, and other relevant parties.
- Monitored and managed all transaction deadlines, ensuring timely completion of tasks and compliance with legal requirements.
- Worked with escrow companies to facilitate the closing process, including earnest money deposits and final settlement statements.
Problem Resolution Rep/Customer Service Rep
LabCorp
07.2008 - 12.2016
- Improved customer satisfaction with timely and accurate problem resolution.
- Ensured compliance with company policies and procedures during all interactions with customers and colleagues.
- Maintained detailed records of customer interactions, contributing to accurate trend analysis and data-driven improvements.
- Exceeded performance metrics by consistently meeting deadlines for resolving customer complaints.
- Escalated critical issues promptly to appropriate departments for swift resolution, minimizing negative impact on customer experience.
- Conducted thorough follow-up calls to ensure complete resolution of customer concerns, reinforcing trust in the company''s services.
Education
HS Diploma -
Gospel Light Christian Academy
Skills
- Customer support specialist
- Credit management
- Real estate transaction coordinator
- Data collection expertise
- Proficient in creating formal documents
- Skilled in using Microsoft Office tools
- Customer service resolution expertise
- Data management systems
Certification
- Expert Ratings in the Following - Beginners Accounting and Accounting II Courses
- LCLS Tracking Systems – LabCorp
- SRS – Testing and Results Systems – LabCorp
- SAP – SDG&E
Timeline
Energy Service Specialist I
San Diego Gas & Electric
10.2021 - Current
Account Research Representative
AgileOne/Sempra Energy
09.2020 - 10.2021
Accounting Assistant/Transaction Coordinator
Cornerstone R&R Construction/Faith & Vision Realty
01.2017 - 09.2020
Problem Resolution Rep/Customer Service Rep
LabCorp
07.2008 - 12.2016
HS Diploma -
Gospel Light Christian Academy