Twila Powell
Panera Bread
Longwood,FL
16
years of professional experience
Dynamic General Manager with a proven track record at Panera Bread, excelling in operations management and leadership. Spearheaded initiatives that boosted sales growth and enhanced customer satisfaction. Skilled in problem resolution and team building, I developed training programs that elevated staff performance and streamlined workflows, driving operational efficiency and fostering a collaborative environment.
Work History
General Manager
4 Years 3 Months- Directed daily operations to enhance customer satisfaction and improve service quality.
- Implemented strategic initiatives to drive sales growth and operational efficiency.
- Mentored management team, fostering leadership skills and promoting professional development.
- Analyzed financial reports to identify trends, optimize budgeting, and reduce costs.
- Developed training programs for staff to elevate performance standards and enhance teamwork.
- Collaborated with marketing teams to design promotional campaigns that increased brand visibility.
- Oversaw inventory management processes to minimize waste and ensure product availability.
- Established performance metrics to monitor productivity and improve operational workflows.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant Manager
11 Years 8 Months- Led team initiatives to enhance operational efficiency and streamline workflows.
- Developed training programs to improve staff performance and product knowledge.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Supervisor
14 Years 8 Months- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff, fostering skill development and teamwork.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Managed inventory levels, coordinating stock replenishment to meet demand.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Retail Team Member
15 Years 8 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Learned cash register operations, processing transactions accurately and efficiently.
- Adapted quickly to new procedures and policies, demonstrating flexibility in a fast-paced setting.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
General Manager
Panera Bread
08.2022 - CurrentRead More
Assistant Manager
Panera Bread
03.2015 - CurrentRead More
Shift Supervisor
Panera Bread
03.2012 - CurrentRead More
Retail Team Member
Panera Bread
03.2011 - CurrentRead More
East Saint Louis High School
High School Diploma
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