Twila M. Johnson
Riverview,USA
Summary
Dynamic professional with over 30 years of leadership and customer service experience, now excelling in child and family advocacy. Proven record of building collaborative relationships, guiding teams, and supporting families through education and empowerment. Combines management expertise with compassion and a deep commitment to helping children thrive in safe, nurturing environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Advocate / Early Learning Specialist
Metropolitan Ministries
Tampa, FL
11.2024 - Current
- Support children and families through developmental assessments, education, and individualized service planning.
- Facilitate parenting classes including Circle of Security, Emotion Coaching, and SIDS prevention.
- Collaborate with Family Advocates and multidisciplinary teams to ensure child development milestones are met.
- Coordinate community resources, medical referrals, and follow-up services for families.
- Maintain confidentiality and uphold ethical standards in service delivery.
Customer Service Representative
Travel Traders LLC
Fort Lauderdale, FL
09.2022 - 05.2023
- Delivered excellent customer service, resolving inquiries and maintaining professionalism in fast-paced environments.
- Mentored new employees on procedures and best practices to enhance team performance.
General Manager
Wawa
Deerfield Beach, FL
04.2017 - 09.2022
- Directed store operations, staff management, and financial performance for a high-volume retail location.
- Led and developed a team of over 30 employees, emphasizing customer satisfaction and operational excellence.
- Implemented sales strategies and workforce planning, improving efficiency and profitability.
- Maintained compliance with company policies and ensured a culture of teamwork and accountability.
Customer Service Manager
Jack Thistledown Racino
Cleveland, OH
06.2013 - 12.2016
- Supervised staff, evaluated performance, and implemented service recovery strategies to maintain guest satisfaction.
- Partnered with marketing and operations to enhance promotions and customer engagement.
Education
Business Management -
Cuyahoga Community College
Cleveland, OHSkills
- Leadership & Team Development
- Family & Child Advocacy
- Program Coordination & Case Management
- Community Partnership Building
- Education & Parenting Support
- Administrative & Compliance Management
- Communication & Conflict Resolution
- Data Collection & Reporting
Certification
- CPR & AED
- Basic Observation Standards for Ratio (BOSR)
- Rules and Regulations for Child Care Facilities (RNRF)
- Child Growth and Development (CGDR)
- Health, Safety and Nutrition (HSAN)
- Child Abuse and Neglect (CAAN)
- Safe Sleep and SIDS Prevention (SAPR)
- Understanding Developmentally Appropriate Practices (UDAP)
- Early Learning Coalition (ELC)
Timeline
Child Advocate / Early Learning Specialist
Metropolitan Ministries
11.2024 - Current
Customer Service Representative
Travel Traders LLC
09.2022 - 05.2023
General Manager
Wawa
04.2017 - 09.2022
Customer Service Manager
Jack Thistledown Racino
06.2013 - 12.2016
Business Management -
Cuyahoga Community College
COVER LETTER
- Dear [Hiring Manager’s Name]
- I am writing to express my interest in a position within your organization where I can contribute my leadership experience, advocacy skills, and passion for supporting children and families. With over 20 years of management experience and my current role as a Child Advocate and Early Learning Specialist at Metropolitan Ministries, I have developed a strong foundation in team leadership, child development, and family support services.
- My experience has allowed me to build meaningful relationships with families, conduct developmental assessments, lead parenting classes, and collaborate across multidisciplinary teams. I bring empathy, organization, and a heart for service to every interaction—qualities that align closely with the mission of [Organization Name].
- I am confident that my combination of management expertise and advocacy experience will allow me to make a valuable contribution to your team. I welcome the opportunity to discuss how my skills and dedication can support your organization’s goals.
- Thank you for your time and consideration. I look forward to speaking with you soon.
- Warm regards
- Twila Johnson
- Riverview, FL 33578
- (216) 244-9798 | twila.m.johnson2014@gmail.com