Summary
Overview
Work History
Education
Skills
Timeline
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Twilla Brown

Marshall,AR

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.

Overview

26
26
years of professional experience

Work History

Owner/Operator

K &H Flower Shop
Marshall, AR
03.2015 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

Customer Service Representative

Searcy County Electronics
Marshall, AR
05.2009 - 04.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Personal Care Assistant

Searcy County Health Unit
Marshall, AR
06.2004 - 05.2010
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Owner/Operator

Twilla's Hair Salon
Witts Springs, AR
05.1992 - 05.2004
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Education

Licensed Cosmetologist - Cosmetology

Harrison School of Cosmetology
Harrison, AR
03.1991

GED -

Leslie Adult Education Center
Leslie, AR
05.1989

Skills

  • Change and Growth Management
  • Effective Communicator and Public Speaker
  • Strategic Planning
  • Annual Planning
  • Integrity and Transparency
  • Portfolio Management
  • Vendor Negotiations
  • Inventory Optimization
  • Supplier Relations
  • Accounts Payable and Accounts Receivable
  • Reducing Costs
  • Marketing Tactics

Timeline

Owner/Operator

K &H Flower Shop
03.2015 - Current

Customer Service Representative

Searcy County Electronics
05.2009 - 04.2010

Personal Care Assistant

Searcy County Health Unit
06.2004 - 05.2010

Owner/Operator

Twilla's Hair Salon
05.1992 - 05.2004

Licensed Cosmetologist - Cosmetology

Harrison School of Cosmetology

GED -

Leslie Adult Education Center

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Twilla Brown