Twinisha Robinson
Customer service, food handling, cashier, caregiver
Desert Hot Springs,CA
Summary
Energetic and dedicated professional committed to contributing to the success of the company and my own family. Strong work ethic and willingness to put in extra effort to make a positive impact. Grateful for the opportunity to be considered for this role and eager to contribute my skills and passion to the team.
Overview
2
2
years of professional experience
Work History
Server,/ Cashier
Denny's Restaurants Franchise Association
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Prep Cook
Tendskin Distributor
01.2025 - 03.2025
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Played key role in special events catering, ensuring high-quality food production under pressure.
- Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
- Enhanced customer experience by contributing to creation of visually appealing dish presentations.
- Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
- Accelerated dish preparation times, allowing for smoother kitchen operation.
- Fostered positive team atmosphere, aiding in training of new kitchen staff.
- Optimized food prep sequence, significantly reducing customer wait times.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
- Streamlined meal prep process, cutting down food waste significantly.
Cashier
Ono Hawaiian BBQ
06.2023 - 09.2023
- Ring up orders, serve orders, give correct change suggestively sell items, greet all customers with a smile.and welcome
- Open store, close store, clean store, dump trash
- Count register before opening and after closing
- Follow orders from leaders and authorities in the company
Education
G. E. D. -
C. O. D.
Palm DesertSkills
- Following directions
- Cooking
- Domestic cleaning
- Commercial cleaning
- Cash handling
- Food preparation
- Assist elderly
- Typing
- Caregiver Training
- Active food handlers card
- Infant CPR
- Hair braiding
- Housekeeping
- Team member fast food
Personal Information
- Place of Birth: CA
- Date of Birth: 06/18/75
- Gender: Female
- Nationality: African American
- Driving License: B4826578
- Marital Status: Widowed
Hobbies and Interests
- Being of service
- Worship God
- Cooking
Timeline
Server,/ Cashier
Denny's Restaurants Franchise Association
03.2025 - Current
Prep Cook
Tendskin Distributor
01.2025 - 03.2025
Cashier
Ono Hawaiian BBQ
06.2023 - 09.2023
G. E. D. -
C. O. D.
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