Twinkle Patel
Irving,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Knowledgeable about drug safety guidelines, prescription interactions and pharmacy law.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS
Fort Worth, TX
02.2022 - Current
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Key contributor in increasing number of prescriptions filled daily (by~50)
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Sales Associate
Dillards
Fort Worth, TX
06.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites
- Managed 30 calls per day and increased sales by 5%
- Achieved perfect attendance and on-time record.
Hospitality Manager
Red Roof Inn
Prattville, Al
06.2020 - 03.2021
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 5 employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
General Manager
Days Inn, TWINKLE PATEL
Hattiesburg, Ms
09.2019 - 02.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
CoRe- Financial, Accounting And Economics - Business
Harvard Business School
Boston, MA12.2020
Bachelor’s Of Pharmacy -
Uka Tarsadia University
India05.2018
Skills
- Health Insurance Plan Knowledge
- Customer Experience
- Customer Needs Assessments
- Patient Care
- Equipment Cleaning and Maintenance
- Patient Profile Setup
- Prescription Refill Fulfillment
- Troubleshooting and Resolution
Certification
- Technician Trainee License
Timeline
Pharmacy Technician
CVS
02.2022 - Current
Sales Associate
Dillards
06.2021 - 10.2021
Hospitality Manager
Red Roof Inn
06.2020 - 03.2021
General Manager
Days Inn, TWINKLE PATEL
09.2019 - 02.2020
CoRe- Financial, Accounting And Economics - Business
Harvard Business School
Bachelor’s Of Pharmacy -
Uka Tarsadia University