Twyla White
Oklahoma City,OK
Summary
With over 20 years of experience in the medical field, I have developed a deep passion for helping others during their time of need. Throughout my career, I have honed my skills in customer service and teamwork, adapting seamlessly to different environments. Having 9 years of experience working with Epic and in the fast-paced environment of the ER, I have gained extensive knowledge and expertise in handling critical situations efficiently. My work ethic is unparalleled, and I am committed to giving my all as a valuable team player.
Overview
9
9
years of professional experience
Work History
Medical Office Scheduler
Mercy Hospital Oklahoma City
Oklahoma City
05.2023 - 08.2024
- Increased customer service success rates by quickly resolving issues
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Proofread and edited documents for accuracy and grammar
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Service Representative
St. Anthony's/ United Healthcare
Oklahoma City
12.2019 - 05.2023
- Managed daily financial record-keeping, including accurate copayment collection.
- Provided comprehensive customer service support via in-person, telephone, and email channels.
- Resolved billing discrepancies and inquiries efficiently.
- Possessing nine years of experience with Epic,
- I proactively identified and implemented service improvements to mitigate recurring patient concerns.
- Maintained accurate patient demographic and insurance data within the electronic medical record system.
- Ensured daily reconciliation of deposits and credit card payments.
- Oversaw patient registration, guaranteeing data accuracy and completeness.
- Maintained hospital compliance with Medicare and Medicaid regulations.
- Facilitated patient registration within the Emergency Room department.
- Provided patients with various copayment options for Emergency Room visits.
Office Administrative Assistant
Bodyworx Physical Therapy
Oklahoma City
12.2015 - 12.2019
- Managed daily financial record-keeping, including accurate copayment collection.
- Provided comprehensive customer service support via in-person, telephone, and email channels.
- Resolved billing discrepancies and inquiries efficiently.
- Possessing nine years of experience with Epic,
- I proactively identified and implemented service improvements to mitigate recurring patient concerns.
- Maintained accurate patient demographic and insurance data within the electronic medical record system.
- Ensured daily reconciliation of deposits and credit card payments.
- Oversaw patient registration, guaranteeing data accuracy and completeness.
- Maintained hospital compliance with Medicare and Medicaid regulations.
- Facilitated patient registration within the Emergency Room department.
- Provided patients with various copayment options for Emergency Room visits.
Education
High School Administration
Star Spencer High School
Spencer, OK Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Schedule coordination
- Problem-solving
- Telephone etiquette
- Medical terminology
- Staff coordination
- Call management
- Patient scheduling
- Documentation proficiency
- Client relations
- Call schedule distribution
- Insurance verification
- Meeting scheduling
- Key relationship management
- Patient registration
- Excellent communication
- Strong problem solver
- Administrative support
- Multi-line phone proficiency
- Administrative background
- Insurance claims processing
- Multitasking
Timeline
Medical Office Scheduler
Mercy Hospital Oklahoma City
05.2023 - 08.2024
Patient Service Representative
St. Anthony's/ United Healthcare
12.2019 - 05.2023
Office Administrative Assistant
Bodyworx Physical Therapy
12.2015 - 12.2019
High School Administration
Star Spencer High School