TWYLLA L. WRIGHT
Leesburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Popeyes
08.2013 - 02.2018
- Assist the manager in organizing, planning and implementing strategy
- Follows management cash handling, inventory and other operational procedures
- Willingly assists others without being asked
- Works to create and maintain an enjoyable and respectful environment for our guests and employees
- Assist with training new crew members
- Ensure schedules and objectives are met
- Supervise and motivate staff
- Communicate with customers and evaluate their needs and specifications
- Works with my Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards.
Clerical Assistant
Lake Sumter Community College/Intern
04.2012 - 10.2012
- Researched online
- Copied and faxed copies
- Made spreadsheet from EXCEL
- Making phone calls
- Typing documents.
Daycare Teacher
Kids of Distinction
11.2009 - 01.2011
- Maintained a safe play environment
- Dressed children and change diapers
- Observed and monitored children's play activities
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitized toys and play equipment
- Kept records on individual children, including daily observations and information about activities.
Caregiver
Private Home
06.2007 - 10.2009
- Helped with special needs such as bathing, feeding, walking, grooming, and doctors appointments
- Help to shop and buy groceries
- Fill the designated "on-call" position for the family member
- Aid with transferring the patient in and out of bed.
Fast Food Manager/Supervisor
Areas USA
05.2018 - 05.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Manager
Dollar Tree Stores
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server, Cook
IHOP
11.2012 - 07.2013
- Took orders and processed them through the computer
- Brought food out to customers
- Handled cash
- Cooked orders
- Washed dishes.
Education
High School Diploma - General High School Curriculum
Leesburg High School
Leesburg, FLNo Degree - Psychology
Lake-Sumter State College
Leesburg, FL05.2025
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
Timeline
Assistant Manager
Dollar Tree Stores
12.2023 - Current
Fast Food Manager/Supervisor
Areas USA
05.2018 - 05.2023
Assistant Manager
Popeyes
08.2013 - 02.2018
Server, Cook
IHOP
11.2012 - 07.2013
Clerical Assistant
Lake Sumter Community College/Intern
04.2012 - 10.2012
Daycare Teacher
Kids of Distinction
11.2009 - 01.2011
Caregiver
Private Home
06.2007 - 10.2009
High School Diploma - General High School Curriculum
Leesburg High School
No Degree - Psychology
Lake-Sumter State College
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