Ty-Ana Cora
New Bedford,MA
Summary
Dynamic professional with extensive experience at Better Community Living, excelling in safety protocols and regulatory compliance. Proven ability to enhance client well-being through effective communication and emotional support. Skilled in staff training and development, ensuring operational excellence and high customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Residential Instructor
Better Community Living
New Bedford, MA
06.2024 - Current
- Assisted individuals with daily living activities and transportation needs for appointments.
- Maintained accurate documentation of client progress and incident reports.
- Implemented safety protocols to ensure secure living environment for all residents.
- Managed daily operations of residential facility while ensuring regulatory compliance.
Shift Lead Manager
Walgreens
New Bedford, MA
01.2024 - 06.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new staff in customer service standards and operational protocols.
- Resolved customer inquiries promptly, addressing issues effectively to maintain satisfaction.
- Conducted regular stock assessments while managing inventory levels efficiently.
- Assisted in developing short-term goals for each shift to optimize performance.
- Scheduled and assigned team members to tasks, managing daily shift operations.
CNA
Cedar crest living rehabilitation
Cranston, RI
02.2023 - 12.2023
- Monitored vital signs and promptly reported changes to nursing staff.
- Maintained clean, safe environment for patients by adhering to infection control protocols.
- Provided emotional support to enhance patient well-being.
- Supported nursing staff during medical procedures and treatments as necessary.
Education
Some College (No Degree) - Phlebotomy
BCC
Fall River, MAHigh School Diploma -
New Bedford High School
New Bedford, MA06-2015
Skills
- Safety protocols and regulatory compliance
- Client documentation and daily operations
- Staff training and development
- Customer relationship management
- Effective communication and problem solving
- Emotional support and attention to detail
Certification
- First Aid Certification
- CPR certification
- Red cross certification
Languages
English
Professional
Spanish
Limited
Timeline
Residential Instructor
Better Community Living
06.2024 - Current
Shift Lead Manager
Walgreens
01.2024 - 06.2025
CNA
Cedar crest living rehabilitation
02.2023 - 12.2023
Some College (No Degree) - Phlebotomy
BCC
High School Diploma -
New Bedford High School