Ty Henderson
Seabeck,WA
Summary
Focused and versatile, with experience in many different enviroments, talents in customer service and care, engaging people from all cultures and backgrounds. Celebrated for great attention to detail and work ethic. Experienced in policy development and problem resolution during stressful times. Works great under pressure.
Overview
9
9
years of professional experience
Work History
Barista Shift Lead
Lupa's Coffee
03.2015 - 08.2019
Head Barista
Mckinney Coffee Co.
02.2020 - 09.2020
Manager/Barista
Cafe Cosmos
03.2021 - Current
- Maintained espresso machines and equipment and performed minor repairs to keep machines and tools functioning properly
- Dealt with logistics of keeping entire shop well supplied and inventoried
- Trained new employees in standard operating procedures and basics of customer service and coffee making
- Trained seasoned employees to be baristas and shift leads, teaching them how to use complex machines and science behind coffee process, as well as how to manage others
- Improved quality processes for increased efficiency and effectiveness by making changes to and creating new SOPs
- Worked with 3rd party organizations to hold charity drives and entertainment shows in store
- Setup and managed wholesale operations with roasteries and other distributors to supply both retail and commercial use products
Education
Some College (No Degree) - Visualization
Texas A&M University
College Station, TXAssociate of Applied Science - Fire Science
Blinn College
Brenham, TX12.2019
Fire Training Academy -
Texas A&M Engineering Extension Service
College Station, TX11.2019
Skills
- Customer care and attention
- Conflict Resolution
- Basic machine maintenance and repair
- Drink and food preparation
- Basic Accounting
- Making intricate drinks
- New Hire Training
- Clear communication in stressful enviroment
Timeline
Manager/Barista
Cafe Cosmos
03.2021 - Current
Head Barista
Mckinney Coffee Co.
02.2020 - 09.2020
Barista Shift Lead
Lupa's Coffee
03.2015 - 08.2019
Some College (No Degree) - Visualization
Texas A&M University
Associate of Applied Science - Fire Science
Blinn College
Fire Training Academy -
Texas A&M Engineering Extension Service
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