TY HUMBIRD
Kansas City,KS
Summary
Dedicated professional known for exceptional organizational skills and a commitment to delivering high-quality service in the mortgage industry. Skilled in collaborating with underwriters and real estate agents to streamline the mortgage process and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
- Current
- Dynamic and customer-focused Flight Attendant with over five years of experience in the airline industry.
- Proficient in delivering exceptional in-flight service while ensuring passenger safety and comfort.
- Skilled in managing diverse passenger needs and resolving conflicts with professionalism and grace.
Mortgage Loan Processor
Mazuma Credit Union
01.2020 - 08.2021
- Skilled in working with loan origination software and various mortgage processing platforms.
- Proven ability to analyze financial documents and ensure compliance with mortgage regulations and standards.
- Detail-oriented mortgage loan processor with over 2 years of experience in the financial services industry.
Customer Service Representative
Hawthorn Bank
08.2017 - 03.2019
- Dynamic and dedicated Customer Service Representative with over 5 years of experience in diverse industries.
- Expert in resolving customer inquiries and issues while maintaining a high level of professionalism and respect.
- Proficient in utilizing CRM software to track customer interactions and improve service delivery.
- Expert in resolving customer inquiries and issues with prompt and effective solutions.
- Skilled in managing high call volumes while maintaining exceptional service quality.
- Proficient in using banking software and systems to assist customers efficiently.
Education
High School -
Harrisonville High School
Harrisonville, MO01.2016
Skills
- Analytical problem-solving
- Attention to detail in task execution
- Effective communication
- Encompass
- Experienced with Microsoft software
- Quickbooks
Certification
Certified Mortgage Processor (NAMP-CMP) 2025
Timeline
Mortgage Loan Processor
Mazuma Credit Union
01.2020 - 08.2021
Customer Service Representative
Hawthorn Bank
08.2017 - 03.2019
Flight Attendant
- Current
High School -
Harrisonville High School