Lolita Miranda-Isaac
Daytona Beach Shores
Summary
Knowledgeable Flight Attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
02.2024 - Current
- Attend briefings with pilots to discuss flight details and cabin conditions.
- Greet passengers, help them find their seats, and ensure that carry-on luggage is stowed properly.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Insurance Verification and Prior Authorization Specialist
Lincare Holdings
10.2023 - 01.2024
- Ensure patient contact is handled with accuracy and operational effectiveness
- Resolve customer concerns
- Record customer information by obtaining, entering, and verifying required data
- Provide customer follow-up as required
- Evaluated prior authorization requests for compliance with insurance policies and guidelines.
- Processed complex medical documentation to ensure timely approvals for patient care services.
Admissions Counselor
BayRidge Hospital
07.2023 - 09.2023
- Initiated watches for patient that might present with risky behaviors to harm oneself.
- Evaluated applicant credentials, providing thorough assessments for admissions decisions.
- Guided prospective students through admissions process, ensuring clarity and support at each stage.
Caretaker
Myself (not Employed)
07.2022 - 06.2023
- Provided care for my mother during her illness and was not working during this time.
Authorization Specialist
Daytona Heart Group
02.2022 - 06.2022
- Authorized in patient office visits, echos and nuclear stress test.
- Authorization were obtain through Greenway, Phreesia, Availity and other insurance portals.
- Obtain authorization for six providers daily schedule in a timely manner.
- Processed patient authorizations efficiently, ensuring compliance with insurance requirements.
- Reviewed and verified medical documentation for accuracy to facilitate timely approvals.
Non-Certified-Patient Care Technician II
AdventHealth
05.2021 - 01.2022
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Chart all patients activities daily
- Provided compassionate care and support to patients, ensuring comfort and safety during treatments.
- Assisted nursing staff with patient assessments and daily living activities to enhance overall patient experience.
Patient Account Coordinator I
Lincare Healthcare
07.2020 - 03.2021
- Facilitated patient account inquiries, ensuring timely responses and resolution of issues.
- Coordinated insurance verifications, enhancing accuracy in billing processes.
- Analyzed billing discrepancies, implementing corrective actions to reduce errors.
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
Machine Operator III
SPARTON ELECTRONICS
01.2018 - 05.2020
- Assembled Sonic buoys for United States Navy
- Operated machinery for assembly and production of electronic components.
- Conducted quality inspections to ensure adherence to specifications and standards.
Front End Associate
Walgreens
03.2014 - 12.2017
- Assisted customers with product inquiries and purchasing decisions.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
Education
Certificate - Medical Administrative Assistant
Everest Institute
Chelsea, MA06.2014
High school diploma - undefined
Classical High School
Lynn, MA06.1984
Skills
- Customer service
- Strong work ethic
- Effective leadership skills
- Attention to detail
- Analytical problem-solving
- Knowledge of FAA regulations
- Compliance with company policies
- Composed in high-stress situations
- Collaborative teamwork
- Active listening skills
- Effective communication during flights
- Proficient in adult CPR and AED use
- Knowledgeable in aircraft systems
- Effective multitasking
- Strategic decision-making
- Effective organizational skills
- Aligning with organizational values
- Flexibility in changing circumstances
Certification
- AED Certification
- Food Handler Certification
- CPR Certification
- Driver's License
- BLS Certification
SUMMARY
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Flight Attendant
Frontier Airlines
02.2024 - Current
Insurance Verification and Prior Authorization Specialist
Lincare Holdings
10.2023 - 01.2024
Admissions Counselor
BayRidge Hospital
07.2023 - 09.2023
Caretaker
Myself (not Employed)
07.2022 - 06.2023
Authorization Specialist
Daytona Heart Group
02.2022 - 06.2022
Non-Certified-Patient Care Technician II
AdventHealth
05.2021 - 01.2022
Patient Account Coordinator I
Lincare Healthcare
07.2020 - 03.2021
Machine Operator III
SPARTON ELECTRONICS
01.2018 - 05.2020
Front End Associate
Walgreens
03.2014 - 12.2017
High school diploma - undefined
Classical High School
Certificate - Medical Administrative Assistant
Everest Institute