TY Jones
IN
Summary
Experienced professional skilled in efficiently managing field operations, emphasizing collaboration to drive successful outcomes. Proven track record of adapting to evolving needs and priorities, ensuring optimal project management, logistics coordination, and team leadership. Recognized for reliability and exceptional communication skills that contribute to streamlined operations and enhanced organizational performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Network Field Manager
ATT
01.2021 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Collaborated with multiple departments to meet operational deadlines.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Tracked key performance indicators and enforced quality control measures.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
- Enhanced operational safety, conducting comprehensive risk assessments and updating safety protocols.
- Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
Premise Technician
AT&T
07.2012 - Current
- Troubleshooting and diagnosed problems with equipment such as JDSU meter, sidekick, butt set and fiber meters, independently resolving the routine issues and organizing more advanced repairs
- Reviewed the incoming orders and assigned work to the customers to maintain a demanding schedule
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Strung cables between structures, poles and towers with the proper tension to prevent sagging
- Educated the subscribers about their service, provided paperwork and set up initial controls
- Installing new jacks, running cat 5 lines, fiber lines, putting ends on fiber installing satellite dish using alignment meters
Security Forces
US Air Force
11.2002 - 06.2012
- Company Overview: Law Enforcement & Public Safety, Emergency Planning & Response
- Security/Surveillance Operations
- Criminal Investigations, Counter terrorism Strategies
- Firearm Safety & Handling and Defensive Tactics
- Law Enforcement & Public Safety, Emergency Planning & Response
Education
Federal Law Enforcement - Law Enforcement
Security Forces Academy
Lackland, TX11.2012
High School Diploma - General
Christian Liberty Academy
Arlington, IL05.1990
Skills
- Bucket Truck Trainer
- Serve customers
- Troubleshooting
- Customer Service
- Performing pair & port changes
- Ladder Safety
- Field operations
- Crew management
- Corrective action implementation
- Customer service
- Administration and reporting
- Training and development
- Inventory management
- Project coordination
Certification
- ASP Certification
- Certified as Unit Deployment Manager
- Secret Security Clearance
- Weapons Certifications
Timeline
Network Field Manager
ATT
01.2021 - Current
Premise Technician
AT&T
07.2012 - Current
Security Forces
US Air Force
11.2002 - 06.2012
Federal Law Enforcement - Law Enforcement
Security Forces Academy
High School Diploma - General
Christian Liberty Academy
- ASP Certification
- Certified as Unit Deployment Manager
- Secret Security Clearance
- Weapons Certifications
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