Ty M Tucker
Summary
Dedicated Safe Technician at Cennox with Certifications, and expertise in handling brands such as Brinks, Smart Safe, Tidel, Loomis, Summit Series, and Hyosung. Strong focus on Smart Safes, Brinks, Hyosung, and Summit Series safes. Extensive experience in diagnosing and resolving technical issues in the field. Problem-solving skills ensure optimal equipment performance while adhering to industry best practices and safety protocols. Deliver high-quality service and prioritize client satisfaction for efficient and reliable outcomes.
Overview
11
11
years of professional experience
Work History
Safe, Vault, and ATM Field Technician
Cennox
11.2022 - Current
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
Spectrum Field Technician IV, Customer Rep Tier II
Charter Communications
08.2020 - 11.2022
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- I provide assistance to customers related to internet issues
- This includes relieving workload from Spectrum Technicians, verifying customer information (to ensure security), and providing step by step aid on setting up and repairing services
- I also provide information about our products and services, cancel accounts, schedule technician appointments, and obtain details of complaints
Plumbing/Pipefitting and HVAC Apprentice
Bell and Blaire
08.2018 - 07.2020
- I completed a program with Bell & Blaire as a Pipe-fitter/plumber apprentice
- They also provide HVAC services in which I frequently assisted
- This is a construction field all commercially based
- I traveled locally for the company working frequently spread hours in all parts of Ohio
Field Service Technician
Midwest Engineering
05.2018 - 06.2019
- I was a panel builder and machinist
- I worked with electrical panels, wiring, installing, and troubleshooting
- I also have hands on experience with Large pieces of machinery including overhead cranes and forklifts
- I also own my own tools and equipment
- I am also forklift certified and capable of operating CNC machines and drill Presses
Field Technician IV
Time Warner/Spectrum (Charter Communications)
05.2014 - 08.2018
- Field Technician and Experienced Climber (Daily)
- I obtained my College Degree from NCTI with the help of Time Warner during the transition to Spectrum
- Face to face customer interaction (Daily) and hands-on tools, knowledge of tools, and Outdoor conditions
- I am also OSHA certified
- I ran lines Outside/In, entering customer's homes when needed
Education
Associates - Networking Broadband Telecommunications Specialist
NCTI
Arizona, TX09.2016
High School Diploma -
Perry High School
05.2012
Skills
- Management/Leadership (5 years)
- Field Service/Field Operations (10 years)
- Machine Operations and Maintenance ( 10 years)
- Customer Relations/Public Relations (10 years)
- Networking (3 years)
- Business management (3 years)
- Technical Support (7 years)
- Troubleshooting/Common Sense (10 years)
- Workplace safety (10 years)
- Professional communication
Hobbies and Interests
- Family
- Hiking
- Fishing
- Designing Custom Creations
Timeline
Safe, Vault, and ATM Field Technician
Cennox
11.2022 - Current
Spectrum Field Technician IV, Customer Rep Tier II
Charter Communications
08.2020 - 11.2022
Plumbing/Pipefitting and HVAC Apprentice
Bell and Blaire
08.2018 - 07.2020
Field Service Technician
Midwest Engineering
05.2018 - 06.2019
Field Technician IV
Time Warner/Spectrum (Charter Communications)
05.2014 - 08.2018
High School Diploma -
Perry High School
Associates - Networking Broadband Telecommunications Specialist
NCTI
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<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW<ul> <li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li> <li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li> <li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li> <li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li> <li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li> <li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li> </ul> at NFCU, Avenues Jacksonville, AVW