Ty Ortegon
Spring Branch,TX
Summary
Adept at elevating customer experiences, I excelled in roles at Maui Maui Kids Play Island and JW Marriott, showcasing my expertise in hospitality and customer service. My proactive approach and teamwork led to significant improvements in service efficiency and customer satisfaction, embodying integrity and decision-making skills without relying on numerical claims.
Overview
2
2
years of professional experience
Work History
Cashier/Birthday Party Host
Maui Maui Kids Play Island
San Antonio, TX
04.2023 - 08.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance with their party.
- Resolved customer complaints professionally in accordance with company policy.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
Valet
JW Marriott
San Antonio, TX
08.2022 - 01.2023
- Greeted customers and opened car doors to enhance service.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Greeted guests upon arrival and provided exceptional customer service.
- Explained valet procedures and answered questions to drive satisfaction and repeat business.
Education
High School Diploma -
Smithson Valley Highschool
Spring Branch, TX05-2022
Some College (No Degree) - Basics
Texas Tech University
Lubbock, TXSkills
- Purchase assistance
- Team collaboration
- Hospitality and accommodation
- Sales transactions
- Work ethic and integrity
- Decision making aptitude
- Customer Service
Timeline
Cashier/Birthday Party Host
Maui Maui Kids Play Island
04.2023 - 08.2024
Valet
JW Marriott
08.2022 - 01.2023
High School Diploma -
Smithson Valley Highschool
Some College (No Degree) - Basics
Texas Tech University
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