Ty Rivera
Katy,Tx
Summary
Operations Manager at Medspeed with expertise in client relationship management and process optimization. Achieved significant performance improvements through effective team leadership and operational strategies. Proficient in data analysis, driving efficiency and enhancing customer satisfaction across all levels.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
Medspeed
01.2023 - Current
- Meet and exceed Market performance goals related to customer satisfaction, quality, profitability, labor efficiency, equipment utilization, employee satisfaction and safety performance.
- Oversee planning, implementation and ongoing management of new services and/or changes to existing services of multiple markets
- Meet and exceed client performance requirements and manage multiple client relations through regular formal and informal interactions
- Collaborate with the sales, product development and other departments to monitor service trends
- Partner with as well as lead sales teams to evaluate potential new business an offer recommendations to enhance existing business relationships
- Inspect to ensure that all safety, preventative maintenance and other standards are consistently met
- Partner with all departments to drive continuous improvement in service, quality, operational efficiency and cost reductions
- Direct and lead the hiring, training, and development of the market operations team
- Ensure market fleet Is properly maintained and utilized
- Build and nurture a collaborative team culture
Professional Real Estate Advisor
Keller Williams Premier Realty
Katy, TX
12.2021 - 12.2023
- Evaluated current market trends as well as inventory supply to assist clients in making wise investments into wealth building
- Maintained solid relationships with lenders, title companies as well as other vendor relationships to assist clients with their real estate needs
- Consultive communication with new clients to ascertain financial goals
- Participated in Networking events to scale new business as well as build relationships
Store Director/Center Store Leader
HEB Fry Rd
Houston, TX
07.2016 - 12.2021
- Devised, deployed and monitored processes to boost long term business success and increase profit levels.
- Maintain inventory at a level at optimal levels to meet or exceed Customer expectations
- Identified current and future trends that appeal to consumers
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Evaluated inventory levels by assessing quality, timeliness, and compliance of delivery to maintain tight cost controls and maximize business operational efficiency.
- Analyzed operating and financial statements for profitability Metrics
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Supervised team of 15, including cashiers and people working on the sales floor.
- Initiated several successful sales initiatives that drove store sales as well as being number one in sales company wide.
Store Director/Perishable Leader
HEB San Angelo
San Angelo, TX
08.2011 - 06.2016
- Initiated several successful sales initiatives that drove store sales as well as were number one in sales company wide.
- Achieved several departmental records during key sales periods in Floral, Bakery, Deli, Market and Produce
- Assisted several partners with upward mobility through one-on-one coaching, training, and Mentoring.
- Served as a Mentor for several Perishable leaders within the West Texas District
- Possess the ability and skillset to work with various work styles to achieve optimal output when transitioning into new processes such as the implementation of CID, SRS and Inventory management.
Store Director
Farm Fresh
Hampton, Virginia
05.1994 - 07.2011
- Evaluated supplies and product inventory to address quality and quantity issues, returning unacceptable materials to vendors.
- Cultivated competitive culture among staff, coaching on upselling and cross-selling techniques to enhance sales.
- Demonstrated exemplary customer service by managing challenging situations and modeling positive behaviors for team members.
- Developed a loyal customer base through consistent delivery of quality products and efficient service procedures.
- Increased sales by 15% through effective rapport-building with customers and superior service delivery.
- Recognized as Outstanding New Sales Leader in 2009.
Education
Bachelor OF science - Finance
Old Dominion University
Norfolk, Virginia, VA08.2004
Bachelor of Science - Business Management
Old Dominion University
Norfolk, VA08.2004
Associate of applied Science - Business Administration
Tidewater Community College
Norfolk, VA05.2000
Skills
- Project management
- Client relationship management
- Process improvement
- Data analysis
- Inventory control
- Budget management
- Team leadership
- Supply chain management
Certification
Residential Real Estate Professional
Personal Information
Title: Logistics Operational Leader
Activities
- Volunteer with Meals on Wheels
- Volunteer coach with Youth Soccer and Basketball teams
Timeline
Operations Manager
Medspeed
01.2023 - Current
Professional Real Estate Advisor
Keller Williams Premier Realty
12.2021 - 12.2023
Store Director/Center Store Leader
HEB Fry Rd
07.2016 - 12.2021
Store Director/Perishable Leader
HEB San Angelo
08.2011 - 06.2016
Store Director
Farm Fresh
05.1994 - 07.2011
Bachelor OF science - Finance
Old Dominion University
Bachelor of Science - Business Management
Old Dominion University
Associate of applied Science - Business Administration
Tidewater Community College