Summary
Overview
Work History
Education
Skills
Timeline
Server

Lauren M. Winfield

Sturgis,MS

Summary

. Expert retail sales professional offering 20 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Overview

26
26
years of professional experience

Work History

Server

Proffitts Porch
Columbus, MISSISSIPPI
01.1999 - Current
  • Answered telephones and completed financial transactions for other team members.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
  • Listened to, understood and clarified guest concerns and issues.
  • Assisted co-workers whenever possible.

Database Administrator

Ellis Steel Company Inc.
West Point, MISSISSIPPI
03.2005 - 05.2007
  • Specified users and user access levels for each database segment.
  • Coordinated with project teams on database development timelines.
  • Eliminated downtime by accurately implementing handheld feed database.
  • Consistently met deadlines and requirements for all production work orders.
  • Entered numerical data into databases in a timely and accurate manner.
  • Located and corrected data entry errors and reported to management. 
  • Documents completed work in appropriate logbooks.
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
  • Obtained scanned records and uploaded them into the database.
  • Assisted with receptionist duties, file organization and research and development.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Monitored database updates and verified for correctness.
  • Scanned documentation and entered into the database.

Dental Assistant

Richard Smith Dentistry
West Point, MISSISSIPPI
04.2001 - 12.2002
  • Took patient X-rays and intra-oral photos and put them on the viewer light box so that the dentist could assess them. 
  • Prepared rooms for patient treatment.
  • Assisted the dentist, hygienist and other personnel by passing the appropriate tools and obtaining the supplies needed for procedures.
  • Took dental radiographs, following strict patient protection rules.
  • Measured and recorded vital statistics like patients blood pressure, temperature, and pulse.
  • Cleaned and sanitized dental tools and equipment, straightened up the room and restocked supplies after each patient was treated. 
  • Made dental impressions used in diagnostics, opposing models, and study casts.
  • Helped dentists restore teeth using permanent or temporary fillings.
  • Gathered patient data, including health histories and records from prior visits for the dentist to view. 
  • Warmly greeted patients and helped them fill out intake and consent forms.
  • Prepared and positioned patients for procedures, including placing napkins and patient safety devices.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Worked closely with patients before, during and after dental procedures.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Performed root canals.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Regularly solicited patient feedback to improve customer comfort and satisfaction.

Education

GED - undefined

West Point High School
West Point, MS
1999

Skills

  • Data analysis
  • Oral and written communication
  • Excellent problem-solving abilities
  • Multitasking
  • Telephone etiquette
  • Customer-oriented
  • Skilled problem solver
  • Planning and organization
  • Goal-oriented
  • Excellent work ethic
  • Exceptional time management skills
  • Quick learner
  • Positive and friendly

Timeline

Database Administrator

Ellis Steel Company Inc.
03.2005 - 05.2007

Dental Assistant

Richard Smith Dentistry
04.2001 - 12.2002

Server

Proffitts Porch
01.1999 - Current

GED - undefined

West Point High School

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Lauren M. Winfield