Tya Phillips
Cortland,NY
Summary
Proficient in managing pool operations with a strong focus on safety compliance. Demonstrates effective leadership in training staff, resulting in improved team performance. Skilled in emergency protocols and customer service, ensuring a safe and enjoyable experience for all patrons.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
YWCA-Cortland, NY
01.2022 - Current
- Empowered workers to independently resolve common issues while upholding strict safety standards.
- Assisted in recruitment, interviewing, hiring, and onboarding of new aquatic staff members.
- Responded promptly to emergencies in aquatics, adhering to established safety protocols.
- Supervised aquatic staff and conducted performance evaluations to clarify expectations.
- Implemented comprehensive training programs for lifeguards and aquatic staff, enhancing swimmer safety.
- Oversaw water quality by managing regular testing, chemical adjustments, and filter maintenance.
- Conducted thorough risk assessments, reducing accident rates in a hazard-free pool environment.
- Fostered strong patron relationships through attentive customer service and prompt issue resolution.
Water Safety Instructor
YWCA Cortland
06.2012 - Current
- Instructed students in water safety techniques and advanced swim skills.
- Conducted comprehensive education sessions, reducing drowning incidents across age groups.
- Collaborated with instructors to develop effective teaching strategies for swim lessons.
- Established strong rapport with students and parents, enhancing the learning environment.
- Provided continuous feedback on student performance and improvement throughout courses.
- Mentored new swim instructors on best practices and water safety instruction techniques.
- Adapted teaching methods to accommodate various learning styles and needs.
- Utilized teaching aids effectively, such as kickboards and fins, to enhance instruction.
Lifeguard
YWCA Cortland
04.2012 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Front Desk Staff
YWCA-Cortland, NY
04.2012 - 03.2025
- Promptly answered customer calls and addressed needs efficiently.
- Ensured adherence to security protocols for handling sensitive information.
- Welcomed guests warmly while confirming reservations and identification.
- Coordinated group bookings to facilitate smooth arrivals and departures.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed multiple tasks simultaneously, maintaining composure under pressure.
- Maintained accurate inventory of room availability, updating reservation systems to prevent overbooking.
Matinence
YWCA-Cortland, NY
07.2020 - 12.2021
- Sanitized building, ensuring compliance with cleanliness and safety standards.
- Refilled hand soap and sanitizing stations to enhance hygiene accessibility.
- Regularly changed trash to maintain neat and organized environments.
- Washed mop heads, ensuring effective utilization of cleaning tools.
- Swept and vacuumed floors to eliminate debris and prevent dirt accumulation.
- Demonstrated adaptability in fast-paced environments while managing time efficiently.
- Exhibited strong communication skills, both verbal and written, across various settings.
- Worked flexible hours, including nights, weekends, and holidays, to meet operational needs.
Education
No Degree - Business Administration
Tompkins Cortland Community College
Dryden05-2015
High School Diploma -
Cortland Jr./Sr High School
Cortland01.2013
Skills
- Communication skills
- Research proficiency
- Microsoft Office expertise
- Autism support
- Guest relations management
- Data entry
- Organizational skills
- Staff training and development
- Scheduling coordination
Certification
- First Aid Certification
- AED Certification
- CPR Certification
- Red Cross Lifeguard Certification
- Red Cross Water Safety Instructor Certification
Timeline
Aquatics Supervisor
YWCA-Cortland, NY
01.2022 - Current
Matinence
YWCA-Cortland, NY
07.2020 - 12.2021
Water Safety Instructor
YWCA Cortland
06.2012 - Current
Lifeguard
YWCA Cortland
04.2012 - Current
Front Desk Staff
YWCA-Cortland, NY
04.2012 - 03.2025
No Degree - Business Administration
Tompkins Cortland Community College
High School Diploma -
Cortland Jr./Sr High School
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