Hi, I’m
Tyago Dunham
Austin,TX
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Reliable business professional with experience in project management, Trust and Safety and Sales. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
years of professional experience
Work History
Google LLC
Trust and Safety Policy Specialist
01.2020 - 01.2023
Job overview
- Analyzed and processed trademark owner investigation requests from infringing advertisers based on Google Ads Trademark policies.
- Lead specialist for LATAM and Portuguese-speaking regions, responsible for reviewing and triaging trademark owner requests.
- Assisted counsel as necessary with trademark and counterfeit litigation matters by escalating legal threats, identifying enforcement gaps, and responding to legal threats promptly.
- Managed end-to-end internal escalation and legal support systems.
- Planned and executed all projects, product proposals, and communications for launch, primarily managing stakeholder interactions with sales directors and product engineers.
- Developed policies and executed projects to enhance existing workflows and drive improvement initiatives
- Coordinated internal communications and acted as the global policy point of contact.
- Managed lookup tools for sales agents to locate details about all of Google's ongoing trademark owner investigations.
Apple Inc
Senior Apple Developer Advisor
11.2018 - 01.2020
Job overview
- Assisted highly escalated app developers around the world with their issues in both Portuguese and English.
- Developed innovative solutions to problems related to trends, bugs, fraud, payment, returns, and refunds.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Acted as liaison and mediator between escalated app developers and Apple's internal teams to ensure that necessary support was provided to them.
- Directly contributed to successful improvements of fraud prevention processes and internal processes.
Google Fiber Via Vaco
Lead Field Sales Representative
08.2017 - 09.2018
Job overview
- Managed, trained and developed up to 15 sales agents and helped oversee other sales teams
- Motivated Sales associates to meet and exceed sales goal through client relations
- Received an Achievement award for most total sales across the country for the 4th quarter of 2017
- Provided recap reports on competition's trends, new products, and new promotions
- Traveled throughout assigned territory to call on regular and prospective customers to solicit orders
- Consistently met or exceeded personal quotas in collaboration with the sales team.
Facebook via Cognizant Solutions
Senior Process Analyst
02.2016 - 08.2017
Job overview
- Provided policy and quality compliance reviews in Portuguese, Spanish, and English
- Utilized CRM tools to review requests from top tier business partners and provide quality insights
- Developed and managed five different workflows while maintaining an accuracy level of 98% or higher
- Analyzed trends and designed solutions to scale our operations and optimize team workflows
- Implemented sensitive legal workflows by training and mentoring new team members
- Provided data-driven recommendations to align company strategies and process improvements.
Machairk Ford And Lincoln
Sales Consultant
09.2015 - 02.2016
Job overview
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma
Skills
- Project management
- Account Management
- Maintaining Customer Database
- Sales Experience
- Pipeline Growth
- Cold Calling
- Post-Sales Support
- Time management
- Technical Support
- Trust and Safety
- Risk management
- Policy development and enforcement
- Data analysis
- Self-motivation
- Time management
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trust and Safety Policy Specialist
Google LLC
01.2020 - 01.2023
Senior Apple Developer Advisor
Apple Inc
11.2018 - 01.2020
Lead Field Sales Representative
Google Fiber Via Vaco
08.2017 - 09.2018
Senior Process Analyst
Facebook via Cognizant Solutions
02.2016 - 08.2017
Sales Consultant
Machairk Ford And Lincoln
09.2015 - 02.2016
High School Diploma
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