Tyairra Rider
Results-driven Fraud Analyst with expertise in data analysis and fraud prevention at Velera. Proven ability to identify and mitigate risks through detailed investigation and effective communication. Skilled in dispute resolution, I consistently enhance customer satisfaction while maintaining compliance and supporting operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Fraud Analyst
1 Year 7 Months- Reviewed suspicious transaction alerts to identify potential card fraud and account takeover activity.
- Investigated disputed card transactions using case management systems and supporting documentation.
- Analyzed fraud patterns to support risk mitigation and prevention recommendations.
- Documented case findings with clear notes for compliance, escalation, and resolution tracking.
Customer Service Representative
2 Years- Resolved customer inquiries across phone, chat, and email with accurate product and service information.
- Documented cases in CRM systems with clear notes and proper escalation details.
- Coordinated with technical teams to route complex issues and ensure timely follow-up.
- Maintained service quality while handling multiple customer requests in fast-paced support environment.
Customer Service Representative
4 Years 5 Months- Guided customers through basic troubleshooting for iPhone, Mac, and accessory issues.
- Explained warranty coverage, repair options, and service policies using clear, customer-friendly language.
- Adapted quickly to product updates, support procedures, and knowledge base resources.
- De-escalated challenging conversations by staying calm, empathetic, and solution-focused.