Tyaja Dietz
Summary
Offering a detail-oriented approach and commitment to patient care, eager to learn and develop in a medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in a Medical Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Material Handler
Tinker Air Force Base
Del City, OK
06.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Medical Assistant
OU Children's Hospital
Oklahoma City, OK
01.2024 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Medical Assistant/Receptionist
Go Health Urgent Care
Oklahoma City, OK
06.2023 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Improved office organization by maintaining accurate patient records and filing systems.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Enhanced office productivity by handling a high volume of callers per daily operations in the clinic
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant/Triage Nurse
Southwest Orthopedics
Yukon, OK
01.2023 - 06.2023
- Assessed patient conditions to provide timely and accurate information to physicians.
- Improved patient flow by efficiently prioritizing cases based on severity.
- Coordinated with medical staff to ensure quick delivery of care.
- Monitored patient vital signs for maintaining accurate records and assisting in diagnosis.
- Enhanced patient experience with compassionate communication and prompt service.
- Collaborated with healthcare professionals to streamline triage processes.
- Alleviated patient anxiety with clear explanations and empathetic support.
- Ensured compliance with healthcare standards and regulations in triage procedures.
- Enhanced team efficiency by streamlining call-handling processes.
- Provided health education to patients, empowering them to manage their conditions.
- Improved triage protocols by integrating patient feedback.
- Conducted follow-up calls to ensure patient adherence to care plans.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns promptly.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services, but needing an examination from the provider, and consulting directly with the provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided telephonic assessment of patient symptoms, guiding them to appropriate care.
- Managed patient calls efficiently to ensure swift response to health concerns.
- Supported patients with chronic conditions by offering consistent follow-up.
- Reduced unnecessary ER visits by effectively determining patients' needs via phone.
- Managed crisis situations calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
- Performed Splints/Casts on patients when directed by provider.
- Draw up the appropriate medication on the orders the provider has placed in the system.
- Sterilized all appropriate equipment for the surgical field.
- Assisted in minor orthopedic surgeries, by preparing the patient and the appropriate equipment.
Medical Assistant/Referral Coordinator
Saint Anthony Rheumatology Hospital
Oklahoma City, OK
06.2022 - 12.2022
- Coordinated referrals to ensure seamless patient transitions between services.
- Improved patient satisfaction by efficiently managing referral processes.
- Facilitated communication between healthcare providers to streamline patient care.
- Enhanced referral accuracy with diligent attention to detail in documentation.
- Processed patient information to support effective referral decision-making.
- Managed referral database to maintain organized and updated records.
- Assisted healthcare providers to ensure timely patient referrals.
- Collaborated with insurance companies to verify coverage for referred services.
- Scheduled appointments for referred patients to optimize healthcare delivery.
- Prepared reports on referral activities to inform management decisions.
- Supported care continuity by coordinating between different healthcare facilities.
- Streamlined referral workflows to enhance service delivery.
- Maintained confidentiality of patient information to uphold privacy standards.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Attended continuing education courses to stay current on referral processes and best practices.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Contributed to patient education by providing relevant information about their referral process and expectations.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
- Communicated with patients, ensuring that medical information was kept private.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
PSYCHOLOGY CANDIDATE -
Mid-America Christian University
Oklahoma City, OKPSYCHOLOGY CANDIDATE -
Oklahoma State University
Stillwater, OK05-2027
PRE-MEDICINE -
Oklahoma State University
Stillwater, OK05.2018
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Del City High School
Del City, OK05.2017
Skills
- Immunization administration
- Compassionate caregiver
- Heavy lifting
- Attention to detail
- Teamwork and collaboration
- Equipment safety
- Sterile technique
- Inventory and supply management
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Material Handler
Tinker Air Force Base
06.2024 - Current
Medical Assistant
OU Children's Hospital
01.2024 - 05.2024
Medical Assistant/Receptionist
Go Health Urgent Care
06.2023 - 12.2023
Medical Assistant/Triage Nurse
Southwest Orthopedics
01.2023 - 06.2023
Medical Assistant/Referral Coordinator
Saint Anthony Rheumatology Hospital
06.2022 - 12.2022
PRE-MEDICINE -
Oklahoma State University
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Del City High School
PSYCHOLOGY CANDIDATE -
Mid-America Christian University
PSYCHOLOGY CANDIDATE -
Oklahoma State University