Tyaka Smith
Nashville,TN
Summary
Attentive Customer Service Representative with 9 years achieving Customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
19
19
years of professional experience
Work History
REV CUSTOMER EXP SPEC INT
Tennessee Department of Revenue
Nashville, TN
01.2015 - Current
- Knowledge of TR3/TNTAP/All Taxes
- Financial and registration changes
- Answering phone calls
- Side by side training new hires
- TR3 Testing
DEPARTMENT MANAGER/SALES ASSOCIATE
Wal-Mart
TN
03.2006 - 11.2014
- Answering phone calls
- Manage sales associates
- Work freight/Price Changes
Education
Accounting
Middle Tennessee State University
Murfreesboro, TN12.2024
High School Diploma -
Humboldt High School
Humboldt, TN05-2000
Skills
- Financial
- Mac
- Access
- Excel
- Outlook
- Power Point
- Windows
- Microsoft Word
- Payroll
- Sales
- Phone Verbal and written communication
- Customer service
- Skilled problem solver
- Retail sales
- Quick learner
- Active listening skills
- Retail merchandising experience
- Positive and friendly
Timeline
REV CUSTOMER EXP SPEC INT
Tennessee Department of Revenue
01.2015 - Current
DEPARTMENT MANAGER/SALES ASSOCIATE
Wal-Mart
03.2006 - 11.2014
Accounting
Middle Tennessee State University
High School Diploma -
Humboldt High School