Tyala Bryan
Charlotte,NC
Summary
Dedicated and detail-oriented Administrative Assistant with over 10 years of experience at CPI Security Systems. Proven track record in managing daily operations, enhancing workflow efficiency, and providing exceptional support to management and customers. Skilled in creating Standard Operating Procedures (SOPs), training staff on new systems, and handling a variety of administrative tasks. Demonstrated ability to ensure smooth front desk operations and effectively coordinate with various departments. Adept at compiling reports, managing insurance certificates, and assisting with billing processes. Experienced in transitioning teams to new software platforms and providing comprehensive training to ensure seamless adaptation.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
CPI Security Systems Inc.
Charlotte, NC
12.2016 - Current
- Oversee daily installation report progress, ensuring timely and accurate updates.
- Manage and process 25 insurance certificates with precision and attention to detail.
- Facilitate document management through efficient scanning and system integration.
- Provide front desk coverage during lunches, breaks, and as required, maintaining a welcoming and professional environment.
- Act as a backup support for the Customer Support team, addressing inquiries and resolving issues promptly.
- Monitor and respond to incoming emails and texts, ensuring timely communication and resolution.
- Optimize collaborative workflows, ensuring efficiency and effective time management.
- Support management staff across assigned departments, contributing to overall operational success.
- Compile comprehensive department reports, ensuring data accuracy and timely distribution.
- Conduct daily follow-ups for scheduled appointments, enhancing customer satisfaction and retention.
- Develop and implement Standard Operating Procedures (SOPs) for Customer Support Representatives, specifically for CPI Security Salesforce.
- Lead training sessions for the transition from MasterMind to Salesforce, ensuring a smooth and effective transition.
- Issue invoices and insurance certificates, maintaining accurate records and timely delivery.
- Assist the billing department by providing necessary billing information and resolving discrepancies.
Administrative Assistant Intern
CPI Security Systems Inc.
Charlotte, NC
06.2014 - 12.2016
- Collaborated with the administrative team to generate and distribute reports to supervisors and department heads.
- Drafted and managed customer contracts, ensuring accuracy and obtaining necessary signatures.
- Provided front desk coverage during lunches, breaks, and as required, ensuring a professional and efficient reception area.
- Managed the reception area for seasonal Dale Carnegie courses, ensuring a secure and organized environment.
- Coordinated office orders for food and supplies, maintaining an organized and well-stocked workspace.
- Submitted customer requests to technicians, ensuring timely and effective service delivery.
- Supported managers in various departments, assisting with diverse administrative tasks as needed.
- Distributed employee materials and supplies to Customer Support Representatives, ensuring smooth operations.
- Assembled, packaged, and labeled yard signs, maintaining quality and efficiency standards.
Education
Bachelor of Business Administration - Marketing
Winthrop University
Rock Hill, SCHigh School Diploma -
Phillip O Berry Academy Of Technology
Charlotte, NC06.2014
Skills
- Customer Service
- Attention to Detail
- Critical Thinking
- Computer Skills (Microsoft Office)
- Active Listening
- Organization and Time Management
- Analytics and Reporting
- Interpersonal Communication
- Training and Development
- Team Leadership
- Office Administration
Leadership Experience
CPI Security Salesforce Contact Instructor
Charlotte, NC * 01/2023 - Current
- Conduct training sessions on creating contracts using Salesforce, ensuring comprehensive understanding and application.
- Develop detailed step-by-step guidelines for contract creation, accessible for use both within and outside the classroom environment.
- Enforce accountability for attendance and active participation among representatives during training sessions.
- Provide assistance to Customer Support representatives with Salesforce contract-related inquiries during operational hours, ensuring accurate and timely support.
Winthrop University Peer Mentor
Rock Hill, SC * 08/2015 - 12/2016
- Taught the ACAD 101 introductory course at Winthrop University, providing foundational knowledge to freshman students.
- Welcomed freshman students to campus, facilitating a smooth transition to university life.
- Conducted campus tours and guided freshman students to their dorm rooms, ensuring they were acquainted with their new environment.
- Organized and led group activities and study sessions for the ACAD 101 class, fostering a collaborative learning atmosphere.
- Distributed and reviewed assigned homework, ensuring students understood the material and completed their assignments.
- Ensured ACAD 101 students attended mandatory weekly freshman class meetings, maintaining consistent engagement and participation.
Timeline
Administrative Assistant
CPI Security Systems Inc.
12.2016 - Current
Administrative Assistant Intern
CPI Security Systems Inc.
06.2014 - 12.2016
Bachelor of Business Administration - Marketing
Winthrop University
High School Diploma -
Phillip O Berry Academy Of Technology