Tyana Armstead
HCA Houston Healthcare Southeast
1
Certification
7
years of professional experience
Healthcare professional with experience in patient access, insurance verification, prior authorizations, patient registration, medical documentation, and EPIC electronic health records. Certified Medical Assistant and Phlebotomy Technician with an Associate of Science in Natural Sciences. Experienced in registering 40–60 patients per shift, verifying insurance eligibility, coordinating admissions, maintaining HIPAA compliance, and resolving patient concerns. Seeking a Patient Access Specialist, Revenue Cycle Specialist, Prior Authorization Specialist, Insurance Verification Specialist, Referral Coordinator, or remote healthcare administrative position.
Work History
Registrar
8 Months- Managed patient registration processes ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures to facilitate smooth patient admissions and minimize delays.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Verified patient insurance eligibility and coordinated admissions to support efficient patient flow.
- Registered 40–60 patients per shift while maintaining accurate patient documentation and ensuring HIPAA compliance.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM software, ensuring timely delivery and customer satisfaction.
Insurance Verification Specialist
3 Years 3 Months- Verified insurance coverage details for accuracy and compliance with company policies.
- Processed authorization requests efficiently, ensuring timely approval for patient services.
- Communicated effectively with healthcare providers to gather necessary documentation for verification.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Internship Student
1 Month- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported medical staff by preparing examination rooms and sterilizing equipment.
- Coordinated scheduling of patient appointments, optimizing workflow efficiency.
- Collaborated with team members to improve patient communication protocols.
Education
Associate of Science - Natural Sciences
Skills
EPIC EHR • Insurance Verification • Prior Authorization • Revenue Cycle • Patient Registration • Eligibility & Benefits Verification • HIPAA Compliance • Medical Documentation • Patient Admissions • Referral Coordination • Scheduling • CRM Systems • Patient Communication • Certified Medical Assistant • Phlebotomy
Clinical Experience
Phlebotomy Training & Hands-On Practice
Victorious Healthcare Academy, Houston,Texas
- Performed routine venipuncture on diverse patient populations
- Maintained specimen integrity and followed proper labeling procedures
- Ensured patient comfort and safety during all blood draws
- Followed HIPAA and OSHA protocols throughout all procedures
Certification
- Phlebotomy Technician (PT)
- Certified Medical Assistant (CMA)
Timeline
Registrar
HCA Houston Healthcare Southeast
02.2026 - CurrentRead More
Customer Service Representative
PFS GROUP
05.2023 - 04.2026Read More
Internship Student
LAJJIJA NEUROLOGY ASSOCIATION
11.2020 - 12.2020Read More
Insurance Verification Specialist
Blue Cross and Blue Shield
01.2020 - 04.2023Read More
San Jacinto College
Associate of Science from Natural Sciences
Read More