Tyana Carlson
Duluth,GA
Summary
Highly skilled and experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic an experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Sonnys Real Pit BBQ
Buford , GA
05.2019 - 08.2021
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Service Representative
Carter's Distribution Center
Winder , GA
10.2018 - 03.2019
- Consulted with customers to resolve service and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Crew Member
Wendy's
Oakwood , GA
03.2016 - 08.2018
- Packed fast food products in approved containers, cups, and bags.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Directed patrons to restrooms and other amenities within facility.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Lanier Career Academy
Gainesville, GA05-2017
Skills
- Beverage Preparation
- Food Running
- Guest Engagement
- Food Inspection
- High-Volume Dining
- Cash Handling
- Performance Improvement
- Positive and Professional
- Menu Memorization
Timeline
Server/Bartender
Sonnys Real Pit BBQ
05.2019 - 08.2021
Customer Service Representative
Carter's Distribution Center
10.2018 - 03.2019
Crew Member
Wendy's
03.2016 - 08.2018
High School Diploma -
Lanier Career Academy
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