Summary
Overview
Work History
Education
Skills
Timeline
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Tyana Hagans

Jacksonville

Summary

Dynamic professional with experience at Follett Higher Education, excelling in customer service and inventory management. Proven ability to enhance service experiences and streamline operations. Skilled in POS systems and adept at problem-solving, I effectively supported team objectives while fostering collaboration and improving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Team Member Virtual Center

Follett Higher Education
12.2019 - Current
  • Supported inventory management by organizing and stocking products effectively.
  • Engaged with customers to provide assistance and enhance service experience.
  • Receiving and invoicing textbooks and general merchandise purchase orders into inventory system.
  • Receiving and processing customer returns as refunds and rental check-ins.
  • Fulfill online customer orders.
  • File store paperwork for incoming and outgoing shipments.

Reading Tutor- Seasonal

READ USA
06.2019 - 07.2019
  • Designed tailored reading plans to enhance student literacy and comprehension skills.
  • Facilitated one-on-one tutoring sessions, adapting strategies to individual learning styles.
  • Monitored student progress through assessments, providing timely feedback for improvement.
  • Developed engaging instructional materials that motivated students and reinforced learning objectives.

Education

High School Diploma -

Paxon School For Advanced Studies
Jacksonville, FL

Skills

  • Customer service
  • Shipping and receiving
  • Teamwork and collaboration
  • Problem-solving
  • POS systems
  • Computer skills

Timeline

Team Member Virtual Center

Follett Higher Education
12.2019 - Current

Reading Tutor- Seasonal

READ USA
06.2019 - 07.2019

High School Diploma -

Paxon School For Advanced Studies

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