Tyanna Bailey
Family Dollar
Wichita,KS
9
years of professional experience
Results-driven professional with extensive experience in retail management and call center operations. Expertise in complex problem-solving and decision-making, contributing to improved customer satisfaction and optimized inventory management. Committed to fostering a motivated and engaged team environment.
Work History
Manager
6 Years- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Analyzed sales trends to optimize inventory management and product placement.
- Implemented staff schedules to ensure optimal coverage during peak hours.
- Conducted regular audits of merchandise to maintain inventory accuracy and organization.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Developed promotional displays to drive customer engagement and increase sales.
- Collaborated with upper management to improve operational efficiency and productivity initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Call Center Representative
3 Years- Managed high volume of inbound calls, addressing customer inquiries and resolving issues efficiently.
- Facilitated seamless communication between departments to enhance service delivery and customer satisfaction.
- Trained new team members on call handling procedures and company policies to ensure compliance and consistency.
- Implemented process improvements that reduced average call handling time while maintaining service quality.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Staff training and development
Complex Problem-solving
Task delegation
Goal setting
Documentation and reporting
Timeline
Manager
Family Dollar
08.2020 - CurrentRead More
Call Center Representative
Marriot International
07.2017 - 07.2020Read More
Haysville Alternative
High School Diploma
Read More