Tyanna Bloodgood
Kingston,NY
Summary
Seeking to maintain full-time position that offers challenges that will utilize my interpersonal skills, excellent time management and problem prevention skills. I have always worked best in situations where the expectations placed on me are high and the responsibilities are numerous. I strive to succeed in everything I do.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Manager
Panera
Kingston, NY
05.2023 - 02.2024
- Highly motivated, and proactive professional with a dedication to top-tier performance
- Strong leadership and motivational skills in addition to a laser focus on customer satisfaction
- Maximized quality assurance through compliance with regulatory guidelines and enthusiastic training as well as the charisma and drive its takes to effectively lead a productive team
- Unwavering commitment to customer satisfaction, with the ability to build impactful personable relationships, resolve and prevent complex issues, and ultimately win customer loyalty.
General Manager
Smoothie King
Lake Katrine, NY
04.2022 - 04.2023
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Created a store cleaning manual which is used widely throughout the company
- Repeatedly exceeded sales goals and inventory goals within my district
- Balanced the need for hands on work with administrative duties
- Communicated with clients to address questions, concerns, and provided above and beyond customer satisfaction
- Delegated tasks efficiently and with care
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Developed existing team into high productivity, results-oriented, communicative unit.
- Minimized staff turnover through appropriate selection, orientation and respectful relationships
- Retained every employee I began the position with
Assistant Manager
Smoothie King
Lake Katrine, NY
12.2021 - 04.2022
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Established employee development plan
- Identified areas of improvement within existing systems and developed action plans for implementation
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Provided guidance and support to junior staff members during challenging situations
- Interviewed potential job candidates and made hiring recommendations to general manager
- Coordinated employee schedules according to staff availability and processed time-off requests
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Handled employee discipline and termination according to company policies
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Minimized staff turnover through appropriate selection, orientation and training
- Assisted customers with inquiries, orders and complaints in a timely manner
- Provided excellent customer service and developed strong relationships with customers
- Prepared end-of-shift reports for management review
Shift Leader
Smoothie King
Lake Katrine, NY
12.2020 - 12.2021
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Maintained hands-on knowledge of job roles
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Provided guidance and support to junior staff members during challenging
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety codes
- Managed store closing and opening procedures to ensure safety and security
- Held team members accountable during shift by effectively coaching to improve performance
Team Member
Smoothie King
Lake Katrine, NY
03.2019 - 12.2020
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Adhered strictly to cash handling protocols and security measures at all
- Proficiency in problem-solving techniques when addressing customer complaints or operational issues
- Complied with company standards and policies, setting example for team members
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment
- Greeted and accommodated guests, building positive experience from first interaction
- Developed strong communication and interpersonal skills while interacting with customers and co-workers
- Assisted management in developing strategies to increase sales revenue by offering specials or discounts
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
Team Member
Kingston Standard Brewing
Kingston, NY
04.2024 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Participated in community events, strengthening store's local engagement and reputation.
Education
GED -
Ulster YouthBuild
Kingston, NY10.2013
Skills
- Profit and Loss Accountability
- Employee Scheduling
- Total Quality Management
- Staff Development
- Labor Cost Controls
- Food Preparation and Safety
- Staff Training
- Exceptional Interpersonal Communication
- Inventory Control
- Facility Management
- Customer Experience
- Time Management
- Analytical Skills
- Problem Resolution
- Coaching and Mentoring
- Bartending
Certification
Serve Safe
Personal Information
Title: Manager
References
References available upon request
Timeline
Team Member
Kingston Standard Brewing
04.2024 - Current
Team Manager
Panera
05.2023 - 02.2024
General Manager
Smoothie King
04.2022 - 04.2023
Assistant Manager
Smoothie King
12.2021 - 04.2022
Shift Leader
Smoothie King
12.2020 - 12.2021
Team Member
Smoothie King
03.2019 - 12.2020
GED -
Ulster YouthBuild