Jessica ASKEW GRISWOLD
Chester,SC
Summary
Seasoned retail management professional with over a decade of experience in store operations and team leadership. Expertise in optimizing staff allocation, reducing operational expenses, and driving sales growth in high-volume environments. Skilled in training teams, enhancing visual merchandising, and cultivating positive work cultures.
Overview
16
16
years of professional experience
Work History
Store Manager in Training
Goodwill Industries of Southern Piedmont
Pineville, North Carolina
01.2025 - Current
- Streamlined daily store operations while upholding high customer service standards.
- Trained new staff on store policies, enhancing overall team effectiveness.
- Organized inventory displays, increasing product visibility and accessibility for customers.
- Generated weekly sales reports for management review.
- Resolved conflicts between employees and customers, maintaining a positive store environment.
- Handled daily cash deposits, ensuring accuracy and compliance with financial protocols., reconciled discrepancies, and tracked financial data.
- Monitored compliance with safety regulations.
- Participated in community outreach initiatives to promote goodwill's mission and services.
Assistant Store Manager
Goodwill Industries of Southern Piedmont
Indian land , SC
08.2023 - 01.2025
- Assisted in managing daily store operations and staff schedules.
- Trained and mentored new employees on store policies and procedures.
- Collaborated with team members to achieve sales goals and objectives.
- Provided excellent customer service to enhance shopping experience.
- Handled cash management and reconciled registers at the end of shifts.
- Monitored inventory levels and coordinated restocking efforts.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Store Manager
Goodwill industries of Eastern North Carolina
WAKEFIELD , NC
10.2014 - 06.2023
- Managed daily store operations, ensuring optimal stock levels for customer satisfaction.
- Trained and supervised staff on customer service best practices.
- Interacted with customers to promptly address inquiries and resolve issues, by enhancing overall shopping experience.
- Achieved team goals by sharing and implementing effective customer service initiatives, fostering a collaborative environment.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented visual merchandising strategies to enhance product displays.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Developed staff schedules to ensure adequate coverage during peak times.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Assessed operational efficiency of the store's departments.
- Coordinated community outreach events to promote Goodwill's mission.
Bakery Supervisor
Walmart
Louisburg, North Carolina
01.2011 - 10.2014
- Supervised daily bakery operations to optimize workflow and maintain product quality standards.
- Trained and mentored team members on baking techniques and safety standards.
- Managed inventory levels for ingredients, ensuring timely replenishment and organized storage to support production needs.
- Created work schedules for employees to meet customer demands while controlling labor costs.
- Evaluated performance of staff members on an ongoing basis; provided feedback.
- Conducted regular inspections of equipment to proactively identify maintenance needs and prevent operational disruptions.
Education
High School Diploma -
SOUTHERN VANCE
Henderson, NC05-2009
Skills
- Loss prevention
- Visual merchandising
- Cash handling
- Sales analysis
- Customer services
- Merchandise planning
- Operational efficiency
- Employee scheduling
- Staff hiring
- Staff development
- Profit and loss accountability
- Staff development
- Sales analysis
- Teamwork and collaboration
- Profit and loss accountability
- Loss prevention
Timeline
Store Manager in Training
Goodwill Industries of Southern Piedmont
01.2025 - Current
Assistant Store Manager
Goodwill Industries of Southern Piedmont
08.2023 - 01.2025
Store Manager
Goodwill industries of Eastern North Carolina
10.2014 - 06.2023
Bakery Supervisor
Walmart
01.2011 - 10.2014
High School Diploma -
SOUTHERN VANCE