Jeanette Raygoza
Laredo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Store Manager in Training
EZPAWN
Laredo, TX
09.2015 - Current
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition initiatives.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Flexicompras
Laredo, TX
10.2012 - 08.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Store Manager
First Cash Pawn
Laredo, TX
03.2006 - 10.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
United South High School
Laredo, TX05.2003
Skills
Sales Analysis
- Store Operations
- Employee Scheduling
- Operational Efficiency
- Delegation skills
- Store layout
- Staff training
- Sales forecasting
- Decision making
- Marketing strategies
- Cash handling
- Inventory management
- Customer retention
- Business acumen
- Task prioritization
- Loss prevention
- Product knowledge
- Performance evaluation
- Team building
- Sales techniques
- Problem-solving abilities
- Conflict resolution
- Time management
- Customer service
- Team Management
- Schedule Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager in Training
EZPAWN
09.2015 - Current
Store Manager
Flexicompras
10.2012 - 08.2015
Store Manager
First Cash Pawn
03.2006 - 10.2012
High School Diploma -
United South High School