Summary
Overview
Work History
Education
Skills
Timeline
Generic
William Toussaint

William Toussaint

Ira Twp

Summary

Dynamic and results-driven professional with extensive experience in store operations and customer service management at CVS Pharmacy. Proven track record in enhancing operational efficiency and driving sales through strategic merchandising and effective team leadership. Skilled in data analysis and relationship building, ensuring exceptional customer satisfaction and team collaboration.

Overview

11
11
years of professional experience

Work History

Store Manager in Training

CVS Pharmacy
02.2023 - Current

Job duties include:

Delivering exceptional customer service.

Promoting a united team atmosphere.

Utilizing local demographics alongside high-margin products in merchandising.

Overseeing store financials while managing vendor relations.

Execute repair and maintenance tasks promptly on building and operating systems.


Assistant Store Manager

Lumberjack Building Materials
04.2022 - 02.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Realtor

Berkshire Hathaway
04.2019 - 02.2022
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

Estimating Manager

Macson Electric
03.2014 - 04.2019

Calculated cost and time for electrical projects.

Supervised job sites to ensure operational efficiency.

Education

High School Diploma - General Studies

Richmond High School
Richmond, MI
05.1998

Skills

  • Store operations
  • Operational efficiency
  • Brand awareness
  • Employee scheduling
  • Store layout
  • Merchandise planning
  • Sales analysis
  • Promotional events
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Effective leader
  • Relationship building
  • Staff training/development
  • Task prioritization
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Operations management
  • Goal setting
  • Professionalism
  • Staff management
  • Scheduling
  • Hiring and onboarding
  • Strategic planning
  • Staff training
  • Inventory control
  • Continuous improvement
  • Adaptability
  • Delegating work
  • Quality assurance
  • Data analysis
  • Sales tracking
  • Risk management
  • Operations oversight
  • Payroll administration and timekeeping

Timeline

Store Manager in Training

CVS Pharmacy
02.2023 - Current

Assistant Store Manager

Lumberjack Building Materials
04.2022 - 02.2023

Realtor

Berkshire Hathaway
04.2019 - 02.2022

Estimating Manager

Macson Electric
03.2014 - 04.2019

High School Diploma - General Studies

Richmond High School
William Toussaint