Camellia

Work History

Store Manager in Training

Gamestop

01.2022 - 04.2022

Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.

Phone Sales Representative

T- Mobile

08.2021 - 01.2022

Answered questions about company offerings with knowledgeable responses about products and services.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Troubleshot problems for callers and helped independently resolve common issues.
Collaborated with team members to share best practices, enhancing overall team performance.
Maintained high call volume for increased sales opportunities with efficient time management skills.
Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Upsold products and services strategically, increasing average transaction value and revenue generation.
Improved overall call quality by actively seeking feedback from managers or peers regularly.
Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
Escalated concerns or advanced problem calls to management staff.
Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.

Keyholder Manager

Sally Beauty

07.2020 - 04.2021

Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
Accepted and processed customer returns.
Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Opened inventory boxes and restocked shelves.
Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
Coordinated special events such as product launches or sales promotions to attract new customers.
Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
Contributed to creating a diverse workforce by promoting an inclusive work culture and supporting employees from various backgrounds.
Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
Oversaw inventory control processes including ordering stock replenishments while maintaining budget constraints.

Department Manager

Bobs Clothing

08.2019 - 07.2020

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.

Keyholder Manager

GameStop

01.2017 - 05.2019

Accepted and processed customer returns.
Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
Improved employee retention rates through the implementation of comprehensive training programs and career development opportunities.
Opened inventory boxes and restocked shelves.
Mentored junior employees by sharing knowledge about best practices in retail management.
Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.

Overview

Work History

Store Manager in Training

Phone Sales Representative

Keyholder Manager

Department Manager

Keyholder Manager

Education

Transfer Degree - English

Bachelors Of The Arts - Communication With A Minor In English

Bachelors Of The Arts - English & Creative Writing

Skills

Summary

Timeline

Languages

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