Mitzi Diaz
Marietta,GA
Summary
Proven leader with extensive experience in store operations and operational efficiency, notably at Hibbett Sporting Goods. Excelled in enhancing customer service and team collaboration, significantly improving store performance. Skilled in merchandise planning and employee scheduling, adept at multitasking and problem-solving to exceed goals.
Overview
5
5
years of professional experience
Work History
Store Manager in Training
Hibbett Sporting Goods
12.2023 - 07.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Team Member
C & S Wholesale Services
01.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Prestige Beauty Advisor
Ulta
02.2019 - 02.2021
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Education
GED -
Athens Technical College
Athens, GA05.2016
Skills
- Store operations
- Operational Efficiency
- Brand Awareness
- Employee Scheduling
- Merchandise planning
- Promotional Events
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Store Manager in Training
Hibbett Sporting Goods
12.2023 - 07.2024
Team Member
C & S Wholesale Services
01.2022 - 12.2023
Prestige Beauty Advisor
Ulta
02.2019 - 02.2021
GED -
Athens Technical College