TY'anna Dunn
McDonough,GA
Summary
Dynamic Order Fulfillment Associate with proven expertise at JCPenney in shipping procedures and customer service management. Recognized for enhancing inventory accuracy and optimizing workflow, while effectively training new team members. Strong problem-solving skills complemented by a commitment to delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Order Fulfillment Associate
JCPenney
1380 SR-20 McDonough, GA 30253
03.2024 - Current
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Maintained inventory accuracy through regular stock checks and adjustments.
- Collaborated with team members to optimize workflow and enhance productivity.
- Managed returns process by inspecting items and processing refunds or exchanges promptly.
- Assisted in training new associates on order fulfillment procedures and safety protocols.
Sales Associate
Simply 10
3050 Martin Luther King Jr Drive Atlanta, GA 30311
10.2022 - 02.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Gate Agent
Hartsfield-Jackson Atlanta International Airport
6000 N Terminal Pkwy Suite 4000 Atlanta, GA
03.2022 - 07.2022
- Monitored gate activities to maintain organized boarding procedures and enhance customer experience.
- Provided information on flight schedules, delays, and gate changes to keep passengers informed.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
Key Holder
Shoe Lover's
2200 Tanger Blvd Gonzales, LA 70737
11.2017 - 02.2022
- Managed daily store operations, ensuring optimal inventory levels and product displays.
- Trained new employees on customer service standards and operational procedures.
- Oversaw cash handling processes, maintaining accuracy in transactions and reporting.
- Coordinated promotional events, increasing foot traffic and sales during key periods.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
Education
No Degree - Psychology
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
East Ascension High School
Gonzales, LA05-2016
Skills
- Shipping procedures
- Packing expertise
- Barcode scanning
- Customer service management
- Problem-solving skills
Timeline
Order Fulfillment Associate
JCPenney
03.2024 - Current
Sales Associate
Simply 10
10.2022 - 02.2024
Gate Agent
Hartsfield-Jackson Atlanta International Airport
03.2022 - 07.2022
Key Holder
Shoe Lover's
11.2017 - 02.2022
No Degree - Psychology
Southeastern Louisiana University
High School Diploma -
East Ascension High School