Tyanna Hilton
Las Vegas,NV
Summary
Proven track record in enhancing productivity and client satisfaction at Aspen Dental through expert calendar management and exceptional communication. Skilled in workflow optimization and problem-solving, demonstrated by effectively managing scheduling conflicts and technical issues. Excelled in building client relationships and teamwork, significantly improving operational efficiency and employee contentment. Organized Customer Care Representative and exceptional multitasker with top-notch verbal and written communication skills. Offering over 6 years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.
Overview
6
6
years of professional experience
Work History
Scheduling Agent
Aspen Dental
Las Vegas, NV
06.2024 - Current
- Collaborated with managers to optimize staff schedules, resulting in higher productivity levels and employee satisfaction.
- Reduced scheduling conflicts by maintaining accurate and up-to-date calendars for multiple team members.
- Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Increased client retention with timely follow-ups and reminders about upcoming appointments.
Medicare Customer Service Representative
Elevance Health
Las Vegas, NV
04.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Customer Service Representative
Williams-Sonoma
Las Vegas, NV
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TTEC
Las Vegas, NV
09.2020 - 12.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Technical Specialist
RC Willey
Santa Clarita, CA
02.2019 - 07.2020
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Education
Diploma -
Barry Goldwater High School
Phoenix, AZ05.2017
Skills
- Client Relationship Building
- Workflow Optimization
- Remote Work Capabilities
- Calendar Management
- Documentation Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Relationship Building
- Professionalism
Timeline
Scheduling Agent
Aspen Dental
06.2024 - Current
Medicare Customer Service Representative
Elevance Health
04.2023 - 03.2024
Customer Service Representative
Williams-Sonoma
01.2022 - 02.2023
Customer Service Representative
TTEC
09.2020 - 12.2021
Technical Specialist
RC Willey
02.2019 - 07.2020
Diploma -
Barry Goldwater High School