Tyanne Smith
San Antonio,TX
Summary
Detail oriented, creative problem solver with a strong work ethic seeking employment that will utilize the myriad skills acquired through the 17 years of experience in the service industry.
Overview
18
18
years of professional experience
Work History
Cosmetologist
Self Employed
08.2010 - Current
- Updated and maintained customer information records, such as beauty services provided
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
Package Handler
UPS
Milwaukee, WI
09.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Customer Service Rep
Metavante
12.2007 - 05.2009
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Food Preparation Worker
Potawatomi Hotel & Casino
06.2006 - 08.2007
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Independent Contractor
Amazon
Milwaukee, WI
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Independent Contractor
Lyft
Milwaukee, WI
01.2021 - Current
- Understood and followed oral and written directions.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Education
Certification - Barber and Cosmetology
Waukesha County Technical College
Waukesha, WI01.2010
High School Diploma -
Messmer Catholic School
Milwaukee, WI05.2006
Skills
- Customer Service
- Time Management
- Detail Oriented
- Supervision
- Multitasking
- Cleaning
- Money Management
- Communication
- Complaint Resolution
- Inbound Phone Call Management
- Logging Call Information
- Customer Support
- Materials Transport
- Passenger Assistance
- Navigational Systems and GPS
- Customer Rapport
Timeline
Package Handler
UPS
09.2023 - 12.2023
Independent Contractor
Lyft
01.2021 - Current
Cosmetologist
Self Employed
08.2010 - Current
Customer Service Rep
Metavante
12.2007 - 05.2009
Food Preparation Worker
Potawatomi Hotel & Casino
06.2006 - 08.2007
Independent Contractor
Amazon
Certification - Barber and Cosmetology
Waukesha County Technical College
High School Diploma -
Messmer Catholic School