TyAsia Guinn

• Streamlined technical support processes through diligent monitoring of help desk ticketing system, prioritizing tasks based on urgency.
• Reduced hospital readmission rates by closely monitoring patients'' progress and promptly addressing potential complications.
• Contributed to a safe living environment by monitoring security systems and reporting any suspicious activity.
• Promoted patient safety through vigilant monitoring and prompt identification of potential issues.
• Implemented efficient tracking systems for monitoring progress toward individual and team goals effectively within deadlines.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Restocked and organized merchandise in front lanes.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Fostered collaborative environment, sharing best practices among sales team.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Streamlined sales process, reducing time from lead to close.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Cultivated deep understanding of product features to answer questions and overcome objections.

Enhanced customer satisfaction through tailored shopping services.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.