Ty’Asia Smith-DuPont
Ridgeland,SC
Summary
Proven track record in enhancing customer satisfaction, evidenced by implementing initiatives at Enmarket that significantly reduced wait times. Skilled in POS system operation and complex problem-solving, I excel in fast-paced environments, ensuring high-quality guest services. My experience spans maintaining security at Walmart to promoting hygiene as a CNA Student, showcasing versatility and a commitment to excellence. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Enmarket
05.2019 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
CNA Student
Resorts at Beaufort
04.2023 - 07.2023
- Upheld infection control and prevention policies across different patient-facing areas.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Customer Service Associate
Walmart
04.2022 - 04.2023
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Greeted and verified members and guests upon entry to optimize security.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
Pre-Medicine
Denmark Technical College
Denmark, SC12.2021
High School Diploma -
Ridgeland-Hardeeville High School
Ridgeland, SC06.2018
Skills
- Guest Services
- Complex Problem-Solving
- POS System Operation
- Product Knowledge
- Refunds and exchanges
- Customer Service
Certification
- CMA - Certified Medical Assistant
- BLS
Timeline
CNA Student
Resorts at Beaufort
04.2023 - 07.2023
Customer Service Associate
Walmart
04.2022 - 04.2023
Customer Service Associate
Enmarket
05.2019 - Current
Pre-Medicine
Denmark Technical College
High School Diploma -
Ridgeland-Hardeeville High School
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