Tybeesha Dailey
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach. Can work independently or in a teamwork environment. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
23
23
years of professional experience
Work History
Reactivation Agent
Soaren Management
09.2018 - 09.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
Debt Specialist
National Debt Relief
02.2017 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Customer Service Representative
Sykes
10.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Temp Worker
AppleOne
06.2016 - 08.2016
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
PSE Mail Processing Clerk
USPS
11.2015 - 03.2016
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
Collections Agent
Capital One
06.2012 - 03.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Unarmed Security Officer
Rock Security
01.2012 - 06.2012
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Food Server/Cashier
Buffalo Bill's
08.2010 - 02.2011
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Traffic Internship
LVMPD Southeast Area Command Substation
06.2001 - 08.2001
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science (BSc) - Criminal Justice
ITT Technical Institute
Henderson, NV12.2010
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Henderson, NV12.2010
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2000
Skills
- Customer service and care
- Excellent oral, written and verbal communication skills
- Critical thinking
- Conflict resolution
- Multi-tasking
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Time management
- Leadership
- Initiative and problem-solving abilities
- Technical, interpersonal and analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company Retreats4-day work weekTimeline
Reactivation Agent
Soaren Management
09.2018 - 09.2024
Debt Specialist
National Debt Relief
02.2017 - 11.2017
Customer Service Representative
Sykes
10.2016 - 02.2017
Temp Worker
AppleOne
06.2016 - 08.2016
PSE Mail Processing Clerk
USPS
11.2015 - 03.2016
Collections Agent
Capital One
06.2012 - 03.2014
Unarmed Security Officer
Rock Security
01.2012 - 06.2012
Food Server/Cashier
Buffalo Bill's
08.2010 - 02.2011
Traffic Internship
LVMPD Southeast Area Command Substation
06.2001 - 08.2001
Bachelor of Science (BSc) - Criminal Justice
ITT Technical Institute
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Cimarron Memorial High School
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