Tyckeera Fortes
Brockton,MA
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Specialist
Metropolitan Boston Housing Partnership Inc., dba Metro Housing Boston
Boston, MA, US
06.2023 - 05.2024
- Researching trends and gathering resources on new activities and programs
- Overseeing the planning and coordination of new activities
- Providing guidance on subject-matter projects to employees and management teams
- Planning and attending collaboration meetings to ensure projects are on schedule
- Creating monthly and/or quarterly budgets for all company programs
- Providing consultation services regarding compliance with tax laws, policies, and company procedures
- Providing feedback on the success and/or failure of certain projects and activities
Virtual Receptionist
Smith.ai
Remote
03.2024 - Current
- Coordinated response protocols for incoming calls and messages, maintaining high standards of professionalism.
- Responded to 80-100 inbound calls per day, ensuring prompt and effective resolution of customer inquiries in a fast-paced remote setting.
- Oversaw payment collection and billing transactions, ensuring precision in processing and fostering positive customer interactions.
- Managed client interactions through CRM software, ensuring comprehensive and precise record-keeping.
- Managed appointment scheduling for clients, ensuring timely and efficient service delivery.
- Analyzed existing call routing methods and developed solutions to accelerate response times and improve overall service delivery.
Resident Service Coordinator
AmeriCorps
Rhode Island, US
05.2021 - 07.2023
- AmeriCorps Resident Services Coordinator (RSC) focuses on assisting residents to be successful in finding and keeping housing and in improving their economic stability
- RSC provides tenant education to both prospective and current tenants aimed at helping them acquire and maintain safe, affordable, and healthy housing
- RSC provides information and referrals that focus on housing success, crisis intervention, employment, education, and health and safety
- RSC follows-up on notices given to residents and work proactively to decrease the number of notices that result in evictions
- Work with the Property Managers and Program staff to assist with program outreach and marketing materials
- Attends and coordinate other special yearly events
- Work closely with Property Management, Housing Network staff, and Accessing Home staff
Assistant Director
Little Sprouts
Roxbury, MA, US
06.2016 - 06.2020
- Maintain staff-to-child ratios in all classrooms
- Offer support in interviewing/hiring staff and managing staff according to each individual job description
- Assist in maintaining program budget including collecting payments/fees, approving expenses, distributing funds, facilitating payroll, tracking expenses, and planning fundraising events
- Maintain all records for five years
- Assist director in managing, conducting, and documenting staff meetings
- Perform general office duties daily including reading mail and email, making and receiving phone calls, filing documents, managing database systems, and assisting director in other office activities
- Assist director in supervising all daily and weekly tasks including reviewing staff and children's schedules, observing classroom management, and overseeing curriculum implementation
- Provide support for daily and weekly activities including recruitment efforts and managing program calendars
- Greet parents and visitors, answer questions, arrange meetings, lead tours, and perform other daily customer service tasks
- Assist in planning and implementing family engagement activities
- Assist in overseeing supply and food ordering to ensure compliance with state licensing regulations
- Ensure all required paperwork for children, staff, and licensing are obtained and organized in a timely manner in accordance to state licensing regulations (including required emergency plans and drills.)
- Serve as acting director when required, including providing signature authority, managing staff, and overseeing programs activities
- Any other duties assigned
Skills
- Program management
- Computer skills
- Microsoft Outlook
- Communication skills
- Negotiation
- Supervising experience
- Windows
- Phone etiquette
- Medical billing
- Analysis skills
- Restaurant experience
- Call center management
- HIPAA
- Research
- Account management
- Classroom management
- HRIS
- Property management
- Customer service
- Microsoft Powerpoint
- Medical office experience
- Outbound calling
- Time management
Certification
- CPR Certification
- CNA
- First Aid Certification
- AED Certification
- Professional In Human Resources
Timeline
Virtual Receptionist
Smith.ai
03.2024 - Current
Program Specialist
Metropolitan Boston Housing Partnership Inc., dba Metro Housing Boston
06.2023 - 05.2024
Resident Service Coordinator
AmeriCorps
05.2021 - 07.2023
Assistant Director
Little Sprouts
06.2016 - 06.2020