Tydai Henson
Middle River,MD
Summary
Dynamic and outgoing professional with a strong background in customer service from AMC Theaters. Proven ability to enhance customer satisfaction through exceptional bartending skills and effective teamwork. Highly reliable and adept at multitasking, consistently delivering high-quality service while maintaining a clean and organized workspace.
Overview
5
5
years of professional experience
Work History
Bartender
AMC Theaters
Nottingham, MD
05.2024 - 07.2025
- Served high customer volumes.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Sorter
Amazon Mtn9
09.2020 - 08.2023
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
Education
High School Diploma - N/A
Kenwood High School
Essex, MD06.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Bartender
AMC Theaters
05.2024 - 07.2025
Sorter
Amazon Mtn9
09.2020 - 08.2023
High School Diploma - N/A
Kenwood High School