Tydreiona Woodard
San Antonio
Summary
Customer service professional with a strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Maximus
San Antonio, TX
10.2023 - 08.2025
- Provide exceptional customer service by addressing inquiries, resolving issues, and processing transactions efficiently.
- Research and present solutions tailored to customer needs, improving satisfaction rates.
- Maintain detailed records in the call center database to track customer interactions and outcomes.
Travel Periodontal Surgical Assistant
Monarch Dental-Smile Brands
San Antonio, TX
12.2022 - 08.2023
- Assisted in various dental and periodontal procedures, ensuring a smooth workflow for the doctor and patients.
- Managed patient records, including X-rays, CBCT scans, and health histories, while ensuring compliance with HIPAA regulations.
- Provided pre- and post-operative care instructions to patients, improving treatment adherence.
- Collaborated with front office staff to improve patient scheduling, contributing to optimized daily operations.
Dental Assistant
Jefferson Dental & Orthodontics
San Antonio, TX
02.2021 - 07.2022
- Assists dentists with patient care and follow-ups.
- Perform duties such as: prepare the patient for treatment, assist the dentist in performing their treatment to the patient in preventative and restorative dentistry or oral surgery.
- Prepare materials and equipment for treatment and have them ready for the dentist’s use.
- Took x-rays and supported dentist with laboratory work, ensuring accurate diagnostics.
- Managed inventory by ordering supplies, maintaining adequate stock for seamless daily operations.
Dental Assistant
Camelot Dental
San Antonio, TX
08.2019 - 11.2020
- Supported dentists in all aspects of patient care, including chairside assistance and equipment sterilization.
- Educated patients on oral health, hygiene practices, and post-treatment care.
- Managed inventory, ordered supplies, and maintained a sterile work environment.
Cashier
Walgreens
San Antonio, TX
11.2018 - 03.2019
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Managed cash register operations, ensuring accurate cash drawer balances at shift end.
- Maintained clean, organized, and well-stocked checkout areas to enhance customer experience.
- Resolved guest issues through collaboration with customer service leaders and area managers, ensuring satisfaction.
Cashier
Walmart
San Antonio, TX
10.2017 - 11.2018
- Primary role included scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
- Assisted customers with product inquiries and provided tailored recommendations to improve shopping experience.
- Handled returns and answered questions about merchandise, store policies, and ongoing promotions to ensure customer satisfaction.
Education
Dental Assisting -
Concorde Career College-San Antonio
San Antonio, TX05-2018
High school diploma - undefined
Roosevelt High School
San Antonio, TX06-2017
Limited Radiologic Technologist - Radiology
CHCP
San Antonio, TX11-2026
Skills
- Retail transaction processing
- Client support
- Effective organizational skills
- Effective time management
- Digital multitasking
- Written communication
- Verbal communication
- Communication & interpersonal skills
- Problem-solving & critical thinking
- Proficient in computer applications
- Detail-oriented data management
- Dental chairside assisting
- Diagnostic imaging
- Proficient in periodontal surgical procedures
Certification
- Registered Dental Assistant March 2020 to February 2025
- BLS Certification
- Driver's License
Languages
English - Native
Timeline
Call Center Representative
Maximus
10.2023 - 08.2025
Travel Periodontal Surgical Assistant
Monarch Dental-Smile Brands
12.2022 - 08.2023
Dental Assistant
Jefferson Dental & Orthodontics
02.2021 - 07.2022
Dental Assistant
Camelot Dental
08.2019 - 11.2020
Cashier
Walgreens
11.2018 - 03.2019
Cashier
Walmart
10.2017 - 11.2018
High school diploma - undefined
Roosevelt High School
Dental Assisting -
Concorde Career College-San Antonio
Limited Radiologic Technologist - Radiology
CHCP
Additional Information
Authorized to work in the US for any employer