Tydreonna Bozeman
El Paso,TX
Summary
Results-driven food service specialist with a strong work ethic and problem-solving abilities. Experienced in training teams, optimizing workflows, and implementing food safety protocols to ensure compliance and enhance customer experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Food Service Worker
AAFES
El Paso, TX
01.2016 - 09.2020
- Prepared and served food items while maintaining cleanliness and safety standards.
- Trained in 5 or more facilities while the location was going under a remodel.
- Assisted in inventory management, ensuring timely stock replenishment and minimizing waste.
- Collaborated with team members to streamline food service operations and enhance customer experience.
- Trained new staff on food handling procedures and safety regulations for compliance adherence.
- Monitored food quality during preparation, ensuring consistency with health guidelines and standards.
- Implemented efficient workflow strategies to reduce service times during peak hours effectively.
- Resolved customer inquiries and complaints promptly, fostering a positive dining environment.
- Conducted routine equipment checks, reporting maintenance issues to ensure operational efficiency.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Cashier
AAFES
El Paso, TX
01.2016 - 09.2020
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, enhancing service quality.
- Maintained clean and organized checkout area for efficiency.
- Trained over 10 new cashiers on operational procedures and customer service standards.
- Managed cash register to ensure balanced cash drawers at shift end.
- Implemented promotional sales strategies to boost customer engagement.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Representative
Circle K
El Paso, TX
09.2020 - 05.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Trained over 30 new team members on customer service protocols, food safety and store procedures.
- Implemented feedback systems to gather insights for continuous service improvement.
- Managed inventory levels effectively, reducing discrepancies and optimizing stock availability.
- Collaborated with cross-functional teams to address customer concerns promptly and effectively.
- Developed training materials that improved onboarding processes for new hires significantly.
- Led initiatives aimed at improving response times in customer service interactions, boosting efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Lead Customer Service Representative
Circle K
El Paso, TX
05.2021 - 07.2021
- Led team in resolving customer inquiries and complaints, enhancing overall satisfaction.
- Implemented new training protocols for staff, improving service efficiency and consistency.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Coordinated scheduling and workflow management, optimizing team performance during peak hours.
- Mentored junior representatives, cultivating skills and promoting a positive team environment.
- Streamlined communication processes between departments, reducing response times to customer needs.
- Oversaw inventory management practices to ensure product availability and minimize waste.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Managed 5 new employees and trained new employees on food safety and new promo's.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
Assistant Store Manager
Circle K
El Paso, TX
07.2021 - 04.2022
- Supervised daily store operations to enhance customer experience and optimize efficiency.
- Trained over 10 new employees and mentored team members on best practices for sales and customer service.
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Field Food Service Specialists
Circle K
El Paso, TX
04.2022 - Current
- Trained over 75 stores on food safety protocols and customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed training materials for onboarding new employees in food preparation techniques.
- Implemented quality assurance measures to enhance product consistency and customer satisfaction.
- Led team in adherence to health regulations, ensuring compliance during inspections.
- Enhanced operational workflows by identifying areas for process improvement and implementing solutions.
- Mentored junior staff, fostering a collaborative environment focused on skill development and teamwork.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Optimized meal production processes, resulting in lower wait times for customers during peak hours.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Kept surfaces, tools and equipment clean and sanitized.
- Maintained accurate records of daily sales transactions and inventory levels, providing data-driven insights for management decisions.
- Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
- Implemented employee training programs to increase overall knowledge and performance within the food service department.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Maintained proper temperatures during storage, cooking and serving.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Irvin High School
El Paso, TX06-2015
Skills
- Customer service and assistance
- Point of sale systems
- Strong work ethic
- Team oriented
- Quick learner
- Fast-paced environment
- Problem-solving
- Food safety
- Quality control
- Allergen awareness
- Inspection skills
- ServSafe certification
- Microsoft windows, Excel,Word Doc, PPT and office
Certification
- ServSafe Certification
Languages
English
Full Professional
Spanish
Elementary
Timeline
Field Food Service Specialists
Circle K
04.2022 - Current
Assistant Store Manager
Circle K
07.2021 - 04.2022
Lead Customer Service Representative
Circle K
05.2021 - 07.2021
Customer Service Representative
Circle K
09.2020 - 05.2021
Food Service Worker
AAFES
01.2016 - 09.2020
Cashier
AAFES
01.2016 - 09.2020
High School Diploma -
Irvin High School