Tye Risner
Fort Wayne,IN
Summary
Detail-oriented and client-focused professional with experience in quality assurance, enrollment services, outreach coordination, and case management. Proven ability to manage sensitive information, maintain accurate records, support clients through complex processes, and collaborate effectively across teams and community organizations. Strong communication, organizational, and problem-solving skills with a background in fast-paced, high-accountability environments.
Overview
6
6
years of professional experience
Work History
CKF Quality Assurance Coordinator
Brightpoint
Fort Wayne, IN
10.2023 - Current
- Review and monitor data entry for accuracy and compliance
- Maintain databases, evaluation tools, manuals, and review checklists
- Assist with developing and implementing training for new and current employees
- Execute program reporting and enrollment tracking
- Complete and submit Medicaid and Marketplace applications on behalf of clients
- Provide ongoing communication, case management, and application support to clients
- Participate in community outreach events and committee meetings
CKF Outreach Coordinator
Brightpoint
Fort Wayne, IN
06.2022 - 10.2023
- Maintained relationships with community partners across multiple counties
- Identified and developed new community partnerships
- Represented and promoted the Covering Kids & Families (CKF) program at community events and organizational meetings
- Participated actively in the agency Outreach Committee Meetings
- Completed program reporting and tracking in compliance with CKF requirements
- Performed all responsibilities of the CKF Enrollment Specialist role
CKF Enrollment Specialist
Brightpoint
Fort Wayne, IN
03.2022 - 06.2022
- Assisted clients with completing health insurance applications
- Advocated for client healthcare coverage needs and benefits access
- Provided ongoing support to help clients maintain and utilize public health coverage
- Communicated with clients and state employees while adhering to HIPAA guidelines
- Entered, updated, and reviewed records with a high level of accuracy
Family Support Services Representative
Aston Carter / Brightpoint
Fort Wayne, IN
10.2021 - 03.2022
- Processed Energy Assistance applications accurately and efficiently
- Verified customer identities and maintained HIPAA compliance
- Assisted team members with additional operational tasks as needed
- Maintained organized and accurate documentation and records
Dry Grocery / General Merchandise Stocker
Walmart
Fort Wayne, IN
05.2020 - 08.2021
- Stocked and organized merchandise throughout the store
- Assisted customers and addressed product-related questions
- Maintained inventory presentation and rotated merchandise
- Removed outdated products and ensured department organization
- Met productivity and stocking deadlines consistently
Education
Bachelor of Science - Elementary Education
Ball State University
Muncie, Indiana01-2001
Skills
- Quality Assurance & Data Accuracy
- Case Management Support
- Medicaid & Marketplace Applications
- HIPAA Compliance
- Community Outreach & Engagement
- Client Relations & Customer Service
- Training & Staff Support
- Database Management
- Reporting & Documentation
- Team Collaboration
- Problem Solving
- Microsoft Office & Data Entry
- Documentation management
- Quality management systems
Timeline
CKF Quality Assurance Coordinator
Brightpoint
10.2023 - Current
CKF Outreach Coordinator
Brightpoint
06.2022 - 10.2023
CKF Enrollment Specialist
Brightpoint
03.2022 - 06.2022
Family Support Services Representative
Aston Carter / Brightpoint
10.2021 - 03.2022
Dry Grocery / General Merchandise Stocker
Walmart
05.2020 - 08.2021
Bachelor of Science - Elementary Education
Ball State University